Are you passionate about IT and looking for a hands-on opportunity to develop your technical skills in an education environment? Cornwall Education Learning Trust (CELT) is offering an exciting IT Support Apprenticeship where you will gain valuable experience in IT support, troubleshooting, and network management while supporting students and staff across our schools. Cornwall Education Learning Trust (CELT) is a family of academies committed to improving education across Cornwall. Their IT team plays a crucial role in ensuring that students and staff have access to reliable and secure technology. This apprenticeship is a fantastic opportunity to build your IT career in a supportive and collaborative setting. A Typical Day in the Job: Provide prompt, effective frontline IT support to staff and students across Cornwall Education Learning Trust. Assist the wider IT team with rollout, setup, and maintenance of devices, networks, WiFi, and systems (InTune, Active Directory). Support end-users with Windows PCs, Apple Macs, iPads, Android tablets, printers, display/projector equipment, and PBX/IP phones. Manage IT inventory, including stocking printers with consumables and setting up equipment in classrooms or events. Resolve technical issues using the helpdesk system, ensuring accurate logging and detailed issue resolution for knowledgebase creation. Deliver excellent customer service in a fast-paced, sometimes high-pressure environment Assist with installation and maintenance of servers and IT infrastructure, while keeping up-to-date with current trends and technologies. Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. Desired Qualities, Skills, and Knowledge: A strong interest in IT and technology. Basic understanding of Active directory and exsperience using office 365 Full Driving license desired but not essential Excellent problem-solving skills and attention to detail. Good communication and interpersonal skills. The ability to work independently and as part of a team. Good organisational skills Clear communication skills Basic knowledge of networking, hardware, and software troubleshooting. A Grade 4/C in GCSE Maths and a Grade 5/C in GCSE English is required for this role. Salary, Hours & Benefits: £14,526 per annum. Monday to Friday, 8am - 4pm. 25 days paid annual leave per year. Outstanding opportunities to grow through structured training, mentoring, and networking. Complimentary annual flu jabs, health checks, and eye tests to help you stay healthy. Discounted memberships at local gyms and leisure centers to support your fitness goals. Access to the Wisdom app for mental wellbeing, mindfulness tools, and resilience support. 24/7 confidential helpline and counselling services through Health Assured. Up to 5 days paid emergency leave for dependents when life throws a curveball. Family-friendly policies and flexible working options to help you balance work and home life. Cycle to Work scheme to encourage eco-friendly commuting and save on bike purchases. Access to a generous public sector pension scheme to help secure your future Your Training with Baltic Apprenticeships This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You'll get hands-on experience in all areas of technical support, from configuring devices to supporting software, optimising performance, and setting up virtual environments. With real-time classes, self-paced learning, and expert trainer support, this programme will give you the confidence and qualifications to thrive in IT. How to Apply To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with CELT. If your application is successful, one of our recruitment consultants will be in touch to discuss your application further. Eligibility Criteria You must have the right to work in the UK and valid residency status to apply for this apprenticeship. INDIT