CRM Specialist Bond Street (full time in office) 35-45k Permanent 9:00-5:30 Luxury retail company Job mission. To use all CRM resources to optimise the client journey within to support the retail team with their commercial goals. key responsibilities. Main point of contact for CRM systems (Salesforce) Management of effective attribution across the market Coordination client reward programme - gifting, events, and activations Oversee the database, and support boutiques on the 'CRM Mindset' to keep it clean and prepared for transition to Salesforce. Regular reporting to offer CRM analysis to support brand and retail in achieving their goals. main skills to be successful; Proficiency in Microsoft apps including Excel, BI, PowerPoint and CRM applications. Understanding of the luxury market in general Knowledge of data protection policies Flexible attitude as work is never finite in a small team and ad hoc projects are common! Ability to work independently or in a team depending on the task. Task List ATTRIBUTION CRM rules implementation & monitoring Pre-attribution management & tracking Client journey Masterfile, top client attribution tracking CRM KPIs monitoring and boutique support to achieve New boutique CRM game plan - database extraction & communication target plan in collaboration with HQ & brand Define strategy for recruitment and retention of clients and prospect potential clien...