Pay: Up to £29,577.60 per annum
We're looking for an engaging and charismatic Assistant Front Office Manager to be one of the faces of the newly updated Copthorne Hotel in Cardiff. We're seeking a proficient Assistant Manager to help lead our team of professional front‑office colleagues to deliver the best possible experience with charisma and flair. As Assistant Front Office Manager, you'll manage all aspects of the front office (guest registration, check‑out, porter services, concierge—24 hours a day, 7 days a week). You'll support and encourage them to create a warm atmosphere that makes our guests feel at home—regardless of where they have travelled from in the world.
Responsibilities
* Provide both strategic and hands‑on support to the reception, reservations and night reception teams to deliver a unique guest experience that brings the hotel theme to life.
* Support the Front Office Manager in monitoring the departmental budget and controlling labour costs and expenses, primarily by managing day‑to‑day staffing requirements.
* Identify team training needs, oversee the training and general development of the Front Office Team, ensuring effective on‑ and off‑job training is completed; provide ongoing mentoring, coaching and regular feedback, manage conflicts, and work consciously to improve all team members’ performance.
* Carry out Duty Manager shifts as required, and have sufficient working knowledge of all other hotel functions to deputise in the absence of the Front Office Manager.
Qualifications
* Minimum of 2 years experience in a supervisory or Assistant Reception Manager position, with working knowledge of all hotel operations.
* Attentive, professional customer‑service skills.
* Confidence, professionalism and an engaging personality.
* Experience using Opera CLOUD software (knowledge of MICROS POS software is advantageous).
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in the UK, which will be verified using Trust ID Scanners and Software.
Job Type: Full Time, Permanent
Benefits
* Life Assurance
* Cash Health Plan cover option available
* Career development pathways and regular salary reviews
* Employee Discounted Accommodation and F&B discounts worldwide
* Apprenticeship/Placement/Training opportunities
* Meals Provided on Duty
* Free / subsidised car parking
* Social Events, Wellbeing and Team Activities
* Uniform (Laundry / Dry Cleaning for Uniform)
* Length of Service related holiday scheme
* Recommend a Friend Scheme
* Bereavement leave
* Company pension
* Employee discount
* Free parking
* On‑site parking
* Paid volunteer time
Work Location: In person
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