This is a great new opportunity for an experienced IT Support Technician to join a small team working from their office in Cullen and is ideal for someone whos located in or around the Moray area.
Company Overview:
Our client is an established, forward-thinking provider of IT solutions to a wide customer base. Their reputation has been built on the philosophy of providing a personalised service which is responsive, cost-effective and professional and their mission is to apply quality technology backed up with a high level of service and support.
Key duties and responsibilities for the IT Support Technician position:
Providing telephone, remote and on-site support to clients as required, adhering to established SLAs, logging all activities within the clients ticketing system
Diagnosing and troubleshooting complex hardware, software, cloud, and network issues to resolution
Performing in-depth analysis of system logs, event logs, and other data to identify root causes of issues and preventing future occurrences
Installation and configuration of computer Server, Hardware and Network systems, Software applications & Email systems
Collaborating with vendors and third-party providers to resolve technical issues and escalating as necessary
Essential Skills and Experience Required for the IT Support Technician:
Ability to deploy and provide support to those using Microsoft Office applications including 365, Windows Server & desktop operating systems
Networking Technologies Understanding of TCP/IP, Routing, DHCP, DNS, VPN and network security (proxy servers, firewalls); Implementing a network, cabling, configuring routers, switches etc
Experience in email systems: POP, IMAP, Exchange, 365
Experience of configuring and supporting networked and local printers
Experience in configuring anti-virus solutions; Cyber security awareness and understanding of the latest threats
Excellent diagnostic and problem-solving skills
Strong communication skills both written and verbal, with ability to provide step-by-step technical help to all levels of users
Good organisational and time-management skills
Ability to work independently and as part of a team
UK Driving licence & own vehicle (visits to client sites are an essential part of the role)
The following would be advantageous though not essential:
Understanding of VOIP telephony systems
Experience with Microsoft Azure cloud computing platform
Experience with Domains, DNS and SSL management
Virtualisation experience in VMWare, HyperV
Experience of supporting accounting packages such as Pegasus Opera, Sage, QuickBooks, Xero
Experience of configuring & supporting Microsoft SQL Server
Benefits:
A great place to work in a quality, established business
Some flexibility in working days
Fuel allowance
Schedule: A permanent position offering 28 - 35 hours per week with an immediate start date for the successful candidate
Apply today: Early interview dates available
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