Honeycomb Jobs is delighted to be working with our public sector client, to recruit Business Support Co-ordinator for a 6 month temporary contract with possible extension based in Belfast. The Client - Our quasi-public sector client is an organisation who provides safe, effective support and care to individuals who have been affected by the Troubles. The Role - the Business Support Co-ordinator will facilitate clients' access to the organisation's services and ensure efficient call handling and a positive client experience with organisation. Duties will include but will not be limited to: Proactively and innovatively engage with vulnerable and marginalised individuals. Keep up to date with relevant statutory, private and voluntary sector services available to victims and survivors and their families and work to ensure pathways are seamless, responsive and mitigate against duplication of services. Resolve client queries both face to face and over the telephone, acting as an escalation point for the administrative staff within the Health & Wellbeing team. Identify any barriers to victims and survivors accessing the care and support they need and work with the individual and relevant agencies to remove or mitigate any adverse effect such barriers may pose. Act as an escalation point for stakeholder enquiries, liaising with other agencies in a professional manner, ensuring that complex and sensitive information is communicated with empathy and reassurance and within the boundaries of Data Protection legislation. Responsible for issuing relevant reports to external bodies, for example, PSNI & GP Surgeries. Responsible for ensuring written communication is issued to clients in acceptable timeframes and ensuring follow up action is taken, when necessary. Escalate unresolved client queries/complaints to the Health and Wellbeing Casework Officer in an acceptable timeframe whilst ensuring the client is kept informed. Manage client expectations in relation to changing funding schemes and eligibility requirements. Liaise with and regularly update the relevant staff members of the MIS/Payments teams resolving client related issues. The Person As the successful candidate you will have the following background and experience: Essential: 5 GCSEs grade A-C (or equivalent), including English Language and Mathematics. A minimum of 2years' practical experience in the following areas: Effectively managing complex client interactions (face-to-face/telephone) including complaints. Processing high volumes of information in line with office policies and procedures. Effectively working in a team environment. Monitoring budgets in line with business contracts. Proficient in the use of the MS office suite (including Word, Excel and Access) in a business context. A minimum of 1 year's practical experience of line management of staff. To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact David McClure, Principal Recruitment Consultant at Honeycomb on. "Please note that successful candidate's will be required to complete Basic Access NI Security Clearance at a cost of £18.00. A person's criminal record will not, in itself, debar that person from being appointed to this post. Any information given will be treated in the strictest confidence. Please go to: for more information." If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Even if this position is not right for you, we may have others that are. Please visit Honeycomb to view a wide selection of our current jobs Please note, we are receiving an exceptionally high number of applications and present and will be unable to shortlist candidates who are not meeting the specific requirements for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding. Skills: Executive Officer Administration Public Sector EOII Casework Officer