At CGI, we help organisations deliver seamless digital workplace experiences that keep people connected, productive, and supported. As an Onsite End User Compute Engineer, you will play a vital role in providing hands‑on technical support across user devices and workplace technologies, ensuring colleagues and clients receive an outstanding support experience. Working within a collaborative and fast‑paced environment, you’ll take ownership of resolving technical issues, supporting modern workplace solutions, and maintaining operational excellence across critical user services. From delivering face‑to‑face support at a dedicated Tech Bar to enabling smooth device deployments and collaboration technologies, you’ll have the opportunity to make a meaningful impact while continuing to grow your technical expertise within a supportive team culture. In this role, you will provide onsite technical support for end‑user devices and workplace technologies across assigned locations, acting as a visible and approachable point of contact for users requiring assistance. You will work within a dedicated Tech Bar environment, resolving desktop hardware, software, and connectivity issues efficiently while delivering a professional and customer‑focused support experience.
Responsibilities
* Provide & Resolve face‑to‑face desktop and end‑user technical support
* Support & Maintain laptops, desktops, mobile devices, and workplace technologies
* Deliver & Configure device provisioning, installations, swaps, and upgrades
* Troubleshoot & Escalate hardware, software, and connectivity incidents
* Support & Maintain meeting room and collaboration technologies
* Collaborate & Communicate with Service Desk and specialist support teams
* Monitor & Ensure compliance with operational standards and SLAs
* Document & Update incidents, requests, and technical resolutions accurately
* Contribute & Improve user experience and continuous service improvement initiatives
Qualifications
To succeed in this role, you should have strong experience providing onsite desktop and end‑user support within enterprise environments, alongside excellent customer service and communication skills. You’ll be comfortable troubleshooting a wide range of hardware and software issues, working independently, and managing priorities effectively while delivering a high‑quality support experience to users.
* Proven experience in onsite desktop or end‑user computing support roles
* Strong troubleshooting skills across Windows desktop environments and end‑user devices
* Experience supporting hardware, software, and peripheral issues
* Knowledge of device provisioning, installations, and asset management processes
* Experience supporting collaboration and meeting room technologies
* Strong customer service and face‑to‑face support capabilities
* Ability to work independently within service management processes and SLAs
* Excellent communication, organisational, and problem‑solving skills
Desirable Qualifications
* Experience working within enterprise or managed service environments
* Familiarity with ITIL processes and service management tools
* Knowledge of mobile device support and workplace collaboration platforms
* Experience supporting secure or regulated environments
Benefits
* Insurance coverage
* Medical benefits
* Pension plan
* Member Assistant Programme
* Check4Cancer
* Flexible time off
* Share Purchase Plan
* Member discounts
* Dental benefits
* Vision benefits
* Profit Participation Plan
* Health and Wellbeing Programme
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role is based onsite with our client 5 days a week.
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