Better places, thriving communities.
Job Title. Contract Support Supervisor
Reporting to Contract Manager
Our values and behaviours
An individual's belief in our values and behaviours is as important as their technical and/or professional know how which is why our Job Descriptions are written with these in mind.
Excel • at service delivery, we must be the best at everything.
Challenger • We always ask ourselves, why do I do it this way? How can I do this better? What else can I do?.
Inspire • Have fun and be passionate about what you do.
Job objectives and responsibilities
1. To manage the cleaning team and supervisors, ensuring that they are carrying out their duties effectively and efficiently in accordance with contractual requirements.
2. To deliver the agreed services within the budget allocated to their role and to the standard required.
3. To develop good client and customer relationships.
4. To follow the company's health & safety and quality procedures.
5. To ensure that all staff a trained to carry out their duties
6. Be available from time to time to deputise for the contract manager.
Main duties
7. To take responsibility for the coordination of cleaning service and other soft services ensuring they meet the operational and contract requirements.
8. Working in conjunction with the Contract manager ensure that the SLNT objectives of the contract are met and that the staff are appropriately trained
9. To be the champion of managing service issues including the detailed monthly review of service levels across the contract. It is expected that the regular audits of all services will be carried using the Qaudit
10. To support the smooth delivery of the cleaning and other services ensuring full compliance with the Contract.
11. To work with the client staff to ensure that their needs are taken into account, whilst dealing professionally with any conflicting interests.
12. Monitor the procurement and use of materials and equipment, ensuring value for money is achieved.
13. Following the appropriate HR guidelines ensure that the staff are managed effectively particularly around time keeping and performance and to manage staff that do not meet the companies required standards appropriately
14. Carry out appropriate reporting activities to ensure that the contract manager can carry out their own tasks and meet contract reporting requirements.
15. Report production for internal and external use including all adhoc works are correctly invoiced.
16. Work as part of the Management team in ensuring that the service meets the quality, Health and Safety, and environmental standards and requirements of MITIE.
17. To undertake any other related duties which are within the job holder's capability, according to the needs of the business.
Person Specification
Previous experience of supervising operatives and a good level of administration and IT skills
Working within the Mitie values and behaviours
People Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.
Trustworthy - We do what we say we will.
How we behave…
18. We treat all colleagues with respect
19. We challenge people when they don't do the right thing
20. We welcome advice from anyone that might improve what we do
21. We are open and honest
22. We think safety and always follow rules for safe working.
Helpful - We go out of our way to make a difference
How we behave…
23. We work with each other to achieve the best for clients and for Mitie
24. We share information to help colleagues succeed
25. We build great relationships
26. Our first response to requests will always be positive
27. We look out for each other, never walking by unsafe actions or situations.
Inspiring - We help others to be the best they can be
How we behave…
28. We support and encourage each other to develop
29. We lead by example
30. We set clear expectations
31. We listen to and learn from others
32. We learn from mistakes and incidents to prevent recurrence
Passion Take our people, add their passion, and you get something special.
Spirited - We give it everything we've got
How we behave…
33. We do good things for each other, the environment and the community
34. We appreciate diversity and encourage it
35. We demonstrate team spirit
36. We are committed to doing things better and setting new standards in all that we do
37. We take pride in what we do and have fun doing it
38. We celebrate success and say thank you
Fresh thinking - We want our people to find inspiration from skill development and career progression and enjoy respect and recognition for a job well done.
Pioneering - We do things that excite and amaze
How we behave…
39. We bring new ideas to the way we do things
40. We are willing to try new things
41. We encourage and support innovation
42. We consider things from other peoples' points of view
43. We embrace new thinking and technologies
44. We build health & safety into everything we do
45. Always follow Group and company policies and procedures.
46. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
47. Use all work equipment and personal PPE properly and in accordance with training received.
48. Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.
49. Criteria:
50. All applicants subject to Government Vetting check.
51. British citizen, Indefinite stay or EU Citizen.
52. Must have been residing in the UK for the past 5 years.
53. 3 years passport validity.
Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .