We are looking for an enthusiastic, customer-focused IT Delivery Engineer to join our dynamic team. You will be responsible for the smooth delivery of IT projects, setting clients up with products such as Microsoft 365, Microsoft Azure, workstations, servers, domain controllers, Hyper‑V, terminal servers and more.
Responsibilities
* Reporting to the IT Delivery Team Leader.
* Setup and installation of new workstations and laptop devices.
* Rollout of Flotek security products, MDR, Email Threat Protection, Anti Virus solutions, document and password management applications.
* Assist in large‑scale email and data migrations.
* Lead and own smaller‑scale email and data migrations.
* Setup and management of print devices and dictation devices.
* Installation of bespoke client applications, e.g. legal case handling software.
* Installation and configuration of LAN networking equipment.
* Setup and install of firewall devices including security features.
* Hands‑on technical troubleshooting, resolution of incidents and change requests.
* Creating and maintaining detailed project documentation, including technical specifications and user guides.
* Communicate with partners to ensure regular updates on the project journey.
* Train clients on newly rolled out technologies and applications.
Qualifications and Additional Benefits
* A positive attitude with a can‑do approach to everything.
* Excellent communication skills and a great telephone manner.
* Strong experience in an IT Service Desk or IT Delivery role.
* Strong knowledge of Microsoft Windows client operating systems and M365 cloud products.
* Experience creating and maintaining Microsoft Entra/Active Directory user accounts and security groups.
* Experience with SharePoint management.
* Experience building and maintaining end‑user computer systems.
* Experience using IT Service Management software.??
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