Location: The Lakes Rookley, Isle of per hour- Paid weekly!
Hours of Work: Variable - some evenings & weekends required
What We Need in a Nutshell
Are you dynamic, determined, and enthusiastic? Do you thrive on providing memorable guest experiences? We're looking for someone like you to join our team as a Sports & Leisure Team Leader. You'll play a key role in supervising, controlling, and ensuring the safety of our customers while delivering the highest standard of customer service.
Who Are We?
We’re not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn.
What You’ll Be Doing
As a Sports & Leisure Team Leader, you'll assist in operating the leisure centre to achieve maximum sales while ensuring an exceptional customer experience.
1. Actively market and promote the business, seeking opportunities to increase sales and improve customer service.
2. Supervise, train, and motivate the team to ensure efficient and effective operation of the centre.
3. Maintain and develop the highest levels of service and safety within the leisure centre.
4. Oversee the security of facilities, cleanliness, maintenance, plant operation, water quality testing, and stock replenishment.
5. Process financial transactions, cash reconciliation, and accept bookings in compliance with regulations.
6. Ensure a high standard of cleanliness throughout the centre.
7. Monitor and maintain the safety and welfare of customers and staff.
Skills, Experience, and Qualities You’ll Need
We’ll provide training, but you must have:
8. Hold a current valid NPLQ and a First Aid at Work certificate as well as experience in backwashing and experience of COSHH
9. A good standard of education, ideally to GCSE standard or equivalent
10. Works well under pressure and a good communicator too
11. Customer focused
12. Attention to detail even little ones and high standards
13. Pool Plant Operator (PPO), National Pool Management Qualification (NPMQ) or equivalent, Fire Warden training
We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a and see if you fit the bill.
What we can offer you
We look after you with a great range of benefits, including:
14. Competitive Pension
15. Discounts on Away Resorts Holidays
16. On Park Discounts
17. Reward and Recognition