Wolfreton School and Sixth Form College is offering an exciting opportunity for a motivated IT Apprentice to join its friendly, forward-thinking team. This role is perfect for someone who loves technology, enjoys solving problems, and wants to turn their passion for IT into a rewarding career. Providing first line support to pupils and staff across the trust, Password resets, multi factor authentication and anti-virus config to ensure network security, user groups and password systems are maintained. Resolving tickets efficiently and escalate where necessary to senior team leaders. Communicate through email, phone and face to face. Use a wide range of troubleshooting tools due to various hardware including command prompts and task manager. Ensure maintenance of industry standard and educationally bespoke hardware and software. Support with operational delivery of the school’s ICT facilities ensuring that there is an efficient and effective service to both students and staff. Complete configurations, upgrades and trouble shooting on servers and wireless and wired networks. Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.