Job Description
Title: Property Manager
Type: Permanent
Hours: Full Time (Mon - Fri)
Salary: £28,000 - £32,000 (plus £3,300 car allowance)
Location: Inverness
Summary:
Our client is looking to recruit a well organised, forward-thinking Property Manager (factoring), to add to their growing Property Management department. This role presents an opportunity to join a vibrant and dynamic business and would suit an individual capable of operating in a fast-paced environment. It would be beneficial (not essential) for applicants to have previous experience in a Property sector role.
Duties include:
Managing a portfolio of customers, delivering a best-in-class customer service delivery model, whilst adhering to the customer excellence charter.
Customer experience & engagement:
* Responsible for the delivery of the customer excellence charter.
* Building and maintaining relationships with both customers and contractors.
* Responsible for creating and distributing regular customer communications.
* Conduct regular owners meetings, in both individual and group settings.
* Plan, attend and manage evening AGMs for portfolio sites.
Portfolio management:
* Responsible for instructing and monitoring both reactive and proactive repairs.
* Manage and co-ordinate customer insurance claims process.
* Conduct regular property visits.
Record keeping:
* Ensuring customer records are kept accurately and up to date.
Specific skills, capabilities & requirements:
* Full, clean UK Driving License.
* Previous experience in a customer service-based role.
* Strong communicator.
* Ability to work well as part of a team.
* Proficient using Office 365.
* Ability to work to targets.
* Works well under pressure.
* Previous experience using a CRM based system is preferable, but not essential.
Benefits include:
* Complimentary festive leave.
* Enhanced parental leave.
* Enhanced Pension Scheme.
* Employee loan scheme.
* Performance based-bonus.
* Group Life Insurance.
* Hybrid working.
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