We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.
By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
THE ROLE:
To provide effective support for the Global Partnerships Operations team. You will primarily support the Business Development Manager in the planning, development, and day to day operational processes within the existing Global Partnerships division (Wholesale, Franchise and Marketplace) as well as supporting with the implementation of the critical path for new business partnerships. You will also act as additional support to the Junior Operations Manager with weekly administrative tasks.
WHAT'S IN IT FOR YOU
* 40% staff discount plus friends & family discounts throughout the year
* Access to our reward platform for external discount and offers
* Private pension scheme
* Profit related bonus scheme
* Option to join our Healthcare Private Medical Scheme
* Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you
* All employees are covered by our life assurance policy from day one
* Unlock extra leave with our buy more holiday scheme.
* Celebrate YOU! Enjoy an extra paid day off on your birthday each year
* Enhanced maternity, paternity and adoption leave, and shared parental leave.
* Spread the cost of your commute with interest-free season ticket loans
* Do your bit for the environment and save money with our Cycle2Work scheme
* We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust
WHAT YOU'LL BE DOING:
Wholesale
* Support the Business Development Manager with identifying new wholesale partners, creating business case proposals and launch critical paths.
* Support with new partner onboarding in line with key dates on the critical path - setting up NDAs, arranging new partner meetings for both key internal stakeholders and external partners and actioning system setups.
* Support with the management of our wholesale off-price accounts - create clearance stock offers to send to partners, negotiate prices ensuring margins are considered for sign off by the Business Development Manager, build strong relationships and work alongside the buying and merchandising team to ensure deadlines are met.
* Managing partner images sharing process, ensuring accuracy and efficiency in line with planned call offs whilst maintaining strong working relationships with merch, account managers, the studio and partner.
* Managing the MID process for US orders.
* Support with the updating of the Wholesale Operations Manual as and when required.
Franchise
* Support the Business Development Manager with identifying new franchise partners, creating business case proposals and launch critical paths.
* Critical path management for any new store openings and any ad hoc projects.
* Management of the Non-Stock order process from order stage through to payment.
* Organising business review meetings and support the Business Development Manager with producing meeting packs.
* Support with the updating of the Franchise Operations Manual as and when required.
* Issue, and review with the Sustainability team, the Sustainability Assessment Questionnaire (SAQ) to new franchise partners.
Marketplace
* Support the Business Development Manager with identifying new marketplace partners, creating business case proposals and launch critical paths.
* Support with the development of the marketplace onboarding process and manage end to end in line with key dates for launches.
* Support with the creation and maintenance of the Marketplace Operations Manual.
* Support the marketplace buying and merchandising team with the relationship with Channel Advisor and assist in resolving any issues that arise.
* Manage any off-price stock offers, price negotiation and collection from the European warehouse.
* Support, where required, with the set up and management of new processes relating to the European pick and pack facility.
Compliance, Testing and Labelling
* Build a strong relationship with the International Standards Manager to provide strong support for the Global Partnerships Operations team and keep them up to date with future plans with new and existing international markets.
* Support Global Partnerships team with any compliance, testing and labelling requirements or changes.
* Understanding market and cultural requirements and support with maintaining the International Product Compliance Matrix.
ABOUT YOU:
* Commercial awareness
* Computer literate (Excel, Word, Outlook, PowerPoint)
* Logical/ problem solving skills
* Process driven
* Numeracy and accuracy
* Strong communication skills at all levels
* Strong relationship building skills
* Organisation and project management skills
* Time management
* Pro-active approach to workload, self-motivated
* Initiative to develop and put in place new or improved processes
* Resilient, able to learn from mistakes and improve skills/ knowledge
* Previous experience working in Retail / Administration / International Business role
* Project management experience desirable but not essential
* Franchise/ Wholesale/ Marketplace experience is desirable but not essential.
* Maths GCSE or equivalent
* Educated to A-Level or above
* Assist with Partner communication for any supply base updates as required
* RTS management
* Manage the stock recall process for Wholesale, Franchise and Marketplace partners
* Support the Business Development Manager with conducting any due diligence required for new markets.
General Duties
* Provide support to the Junior Operations Manager with weekly administrative tasks relating to partner debt management.
* Reporting - supporting the Business Development Manager with producing any ad hoc reports as and when required.
* Administration of legal documents - scanning, mailing, and cascading to key stakeholders internally and externally.
* Document and update process documents as required.
* Support with monthly financial reporting.
* Raising any required POs and ensuring any cross charging has been actioned by our accounts department.
* Request company checks from procurement as and when required.
* Maintain folders and archives.
* Assist with Partner inductions and Visa requirement.
Why New Look?
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.
We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.
Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process.
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