Customer Planner REPORTS TO: Supply Chain Manager/Finance Director NI ABOUT RICHMOND At Richmond, we don’t just build brands—we ignite them. As Ireland’s leading trend-spotting premium brand builder, we’ve been shaping the future since 1992. Our mantra is simple: Where Great People Meet Great Brands. We don’t just hire employees; we bring on bold, agile, and energetic innovators who thrive on shaking up the status quo. We're not just about distributing products—we’re about disrupting the market, challenging the norms, and launching game-changing ideas and products that leave a lasting impact. JOB DESCRIPTION We are looking for a highly competent Customer Planner to manage order processing at our busy NI office. The role will manage order processing and will Involve engagement with our key customers whilst working closely with Supply Chain and NI commercial team. If you are looking for a challenge, then this role is for you! KEY RESPONSIBILITIES Sales order processing and sample order processing Liaison with logistics partners, customers and sales reps as necessary to ensure orders are processed and goods delivered as expected Dealing with customer queries / customer service Issuing daily sales volume reports Daily loading sheet processing Obtaining supporting evidence and authorization for credit note requests General administrative and filing duties as required Some receptionist duties as required As part of a small admin team, to take on a hands-on approach to all aspects of the business, working closely with management and the sales team. Assist other members of the admin & accounting team in various functions as may be necessary from time to time. Company may assign to you other appropriate tasks and responsibilities and reporting relationships from time to time. KNOWLEDGE, SKILLS AND EXPERIENCE Minimum 1-2 years experience in customer service/order processing Proficient in MS Excel Previous experience with an ERP system essential Ambitious person with excellent work ethic and excellent communication skills Flourishes in a busy environment and is a fast learner Energetic & enthusiastic approach to tasks especially when team needs support