Senior Booking Co‑ordinator
Are you looking for a rewarding role where you can make a real difference to patients’ experience of care? We are seeking a Senior Booking Co‑ordinator to join our well‑established Patient Booking team. In this role, you will support the smooth scheduling of patient appointments, ensuring treatment is arranged within required timeframes. You’ll work closely with clinicians, patients and colleagues across the Trust, so strong communication and negotiation skills are essential. If you are calm, empathetic and confident working on your own initiative, this could be the perfect opportunity for you. This is an onsite role, with the option for flexible working patterns once training is complete.
Hours
* Full‑time, 37.5 hours per week (9am–5pm)
* Part‑time hours will also be considered
Main duties of the job
As a Senior Booking Co‑ordinator, you will play a vital role in ensuring that all elective patients are admitted efficiently for surgery, in line with national guidelines and the Trust’s Patient Access Policy. You will be responsible for managing waiting lists effectively and making confident, well‑informed decisions to support timely patient care. You will communicate these decisions clearly to key stakeholders—including Consultants, Managers, Theatre teams and Nursing staff—helping to maximise the efficient use of Trust resources and ensuring a smooth patient journey from referral to admission.
Person specification
Knowledge & Experience
Essential criteria
* Experience of working in a customer/patient focused environment
* Understanding of the importance of maintaining confidentiality
* Ability to use computer software to develop operating lists (following formal training)
* Experience dealing with people (customers, patients) over the telephone or in person
* Ability/experience of working under pressure
* Ability to problem solve and use initiative
Desirable criteria
* Experience of dealing with patient appointments
Specific Skills
Essential criteria
* Polite and professional telephone manner and ability to deal with angry, difficult or distressed callers
* Effective decision making skills to process a range of information (some of it conflicting) and decide on the most appropriate course of action
* Excellent organisational skills
* Prioritises own workload to meet deadlines
* Ability to work as part of a team
Qualifications
Essential criteria
* Guidance Score Educated to GCSE/O level or equivalent work experience
Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the.gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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