Patient Advisor (Receptionist)
Are you looking for an exciting new role working with a fantastic and supportive team? If so, we would love to hear from you.
The Bay Medical Practice is a busy GP Surgery with sites in Sandown and Shanklin with almost 28,000 registered patients. We are currently looking to recruit either full-time or part-time patient advisors who like to multitask to join our friendly team to work across both our sites.
Our patient advisor team is made up of 19 skilled team members who spend their time between the telephone hub, the reception desk, and completing other administrative roles such managing queries and tasks, initiating contact with and responding to requests from patients, team members, and external agencies, photocopying documentation as required, processing incoming and outgoing mail, and generally helping with everything in between.
We have 4 positions available, and the hours are made up of a combination of mornings and afternoons, Monday to Friday. Our opening hours are 08:00 – 18:30, so you will need to be available to work between these hours.
Hours will be discussed and agreed with the successful applicants However, our working patterns are fixed once agreed so you know what days and hours you are working with the opportunity of overtime to help cover holidays or any other shortfalls
The role will require you to provide a competent and professional, quality service to our patients liaising between the GPs, other clinical staff, and non-clinical staff to support the smooth running of the surgery on a daily basis.
This role requires working in a busy, changeable, challenging and fast paced environment, so the ability to remain calm under pressure, being flexible, and a professional attitude is absolutely essential!
The post holder must have a positive approach to work, enjoy working as part of a team and understand and demonstrate excellent customer care and communication skills with an empathetic nature.
Experience in General Practice is not essential - our patient advisor team have a wide variety of backgrounds and skills, and we are always looking to add to this. As a training practice, we have a comprehensive induction programme with ongoing training and support.
Applicants who have applied in the past 6 months should not apply.
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