Job Description
CCTV / Customer service agent Wigan - Wigan, WN1 1LNThe RoleFull-time CCTV/ Customer Service Agent - Wigan Monday - Friday 8:30am - 5:30pm daily £25,396 Per Annum Do you have customer service experience?Are you a good communicator?Are you detail-oriented and reliable? An exciting opening has arisen for a customer service agent to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is for you!
We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task. Could this be you? What will you do?
Answering customer enquiries via telephone and email in line with APCOA service level standards (training provided) Review CCTV footage Use knowledge of processes, laws, and policies to advise customers. Undertake clerical tasks in line with KPIs and within SLAs. (This list is not exhaustive and is subject to variation as the contract requires)What will you bring?
Customer service experience Personal skills, with the knack to build positive working relations. Competence to prioritise work, multi- task and maintain organisation. Uses initiative, looks for positive outcomes.
Self-motivated with a pro-active nature Positive behaviours with colleagues and customers. Excellent problem-s...