We are looking for a friendly and organised HUB Administrative Assistant to support my clients Adult Learning Service.
You ll play a key role in making sure the centres run smoothly, providing excellent customer service to learners and supporting teaching teams.
The role is full time, Monday Friday 9am 5pm with the flexibility of evening cover until 7pm where required Monday Wednesday
Based in Enderby, LE19
Key Responsibilities
Customer Service & Reception
* Be the first point of contact for learners and visitors
* Answer enquiries in person and by phone
* Provide helpful information and resolve queries
Learner Support & Enrolment
* Give Information, Advice and Guidance (IAG) to learners
* Enrol learners onto courses following funding guidelines
* Support enrolment events and classes across locations
Administration
* Carry out general admin tasks (data entry, filing, records)
* Arrange meetings and take minutes
* Support day-to-day running of the HUB
Data & Systems
* Accurately input and manage learner data (MIS systems)
* Use systems such as ProSolution and Oracle Fusion
* Produce and use data to support service delivery
Exams & Accreditation
* Support exam delivery, including invigilation
* Register learners and process certificates
* Follow awarding body requirements
Finance
* Process invoices, time-sheets and payments
* Handle basic financial transactions
* Order and manage centre supplies
Team Support
* Work closely with curriculum teams
* Help ensure courses run effectively in each area
What We re Looking For
Essential Skills & Experience
* Strong customer service or reception experience
* Good admin skills (data entry, filing, record keeping)
* Confident using IT systems and software
* Good communication skills (written and verbal)
* Ability to work as part of a team
* Good organisation and attention to detail
Knowledge
* Understanding of confidentiality and equality
* Awareness of good customer service
Qualifications
* English and Maths at Level 2 (or equivalent)
* IT skills (Level 1 or equivalent experience)
Desirable (but not essential)
Experience in adult learning or apprenticeships
Cash handling experience
Experience organising meetings and taking minutes
Other Requirements
Able to travel between different locations if required
Flexible approach to work
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