Salary: £27,393.75 - 27,393.75 per year Requirements: Approximately 2-3 years of technical support experience in a fast-moving corporate environment Substantial experience supporting Apple Mac OS and Windows; familiarity with Linux is a plus Familiarity with ticketing systems (Jira preferred) and endpoint management tools like Intune or Jamf A customer-focused attitude with the ability to build rapport and trust quickly with team members and end-users in a walk-in ticket environment Responsibilities: Provide timely support for hardware and software issues (in-person, phone, or email), specifically focusing on VPN (Global Protect), Intune (Windows), and Jamf (Mac) Build and deploy new systems (PC/Mac), handle employee onboarding/offboarding, and manage asset returns Maintain hardware inventory using Asset Sonar and manage equipment bookings Conduct weekly checks of AV/Conference rooms and coordinate with vendors on facility issues like wiring or UPS battery tests Technologies: Hardware Support JIRA Linux Security Sonar VPN Windows More: We are a global leader in the next-generation cybersecurity space, trusted by the Fortune 100, focusing on protecting a companys greatest asset and biggest security risk: its people. Our culture is built on diversity, honesty, and initiative, providing a collaborative environment where meaningful innovation helps manage todays most significant digital threats. We are currently seeking a motivated IT Support Specialist to join our global technical support team in Belfast for a part-time position, starting with 16 hours a week on Tuesdays and Thursdays. This role offers the potential for increased hours and a transition into a full-time position as our team grows. last updated 13 week of 2026