Operations Manager We are looking for an experienced operational leader who excels in team management, operational strategy, and service improvement who has strong leadership skills with a proven ability to coach, develop, and motivate teams. A customer-first mindset is essential, ensuring high service standards and an outstanding customer experience. This is a full time, permanent position based in York, North Yorkshire. Operations Manager key responsibilities include: * Managing & developing a small in-house team who are supporting a large team of self-employed contractors, ensuring service excellence * Monitoring performance & quality, maintaining adherence to SLAs and business goals * Strengthening relationships with contractors, supporting recruitment, onboarding, and career development * Leading operational improvements by identifying areas for enhanced service delivery * Working cross-functionally, collaborating with internal teams to align business objectives * Providing coaching & structured feedback; fostering professional growth and accountability * Overseeing daily operations, ensuring seamless execution of key services * Facilitating engagement programs; including conferences, forums, and webinars * Leading recruitment & onboarding; securing the best talent for long-term success * Managing compliance & claims resolution The successful Operations Manager will have excellent commu...