We're looking for a dynamic Contract Manager to lead the successful delivery of our recruitment services for key client contracts. This is an exciting opportunity to make a real impact - driving performance, building strong partnerships, and ensuring our clients and workforce receive an exceptional experience. The Role As a Contract Manager, you'll be the strategic link between our business and the client, ensuring services are delivered to the highest standard and in line with agreed SLAs and KPIs. You'll be managing workforce planning and continuously seek ways to improve efficiency and performance. Your focus will be on: Driving Results: Delivering profitable, high-quality recruitment services. Building Partnerships: Acting as a trusted advisor to our clients, understanding their goals, and adding value at every step. Key Responsibilities Workforce Planning: Ensure the right people, with the right skills, are in place to meet client needs. Forecasting & Recruitment: Understand client labour forecasts, manage candidate pipelines, and maintain strong links with local job centres and partners. Client Relationship Management: Build strategic partnerships, identify opportunities for added value, and promote cross-selling within the Group. Budget Management: Monitor costs, manage budgets, and achieve profitability targets. Continuous Improvement: Review processes regularly and implement changes to enhance efficiency. Reporting & Data Management: Maintain accurate data for KPI and MI reporting, and ensure payroll accuracy. What We're Looking For Strong Communicator: Confident engaging at all levels. Self-Motivated: Driven to achieve results and continuous improvement. Detail-Oriented: Committed to accuracy and quality. Problem Solver: Analytical and collaborative in decision-making. Commercially Aware: Understands budgets and P&L statements. Why You'll Love This Role A chance to make a real impact on client success and business growth. Opportunities for personal and professional development. A supportive team culture where your ideas matter. ctrg limited is acting as an employment business in relation to this vacancy. We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.
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