Job Description
Field Service Engineer\n\nBirmingham\n\nAnnual Salary: £35k plus benefits\n\nWorking Hours: 42.5 hours per week\n\nJoin a dynamic team where customer satisfaction and business success go hand in hand! As a Field Service Engineer, you’ll play a vital role in ensuring seamless order delivery while contributing to the overall growth of the business.\n\nAs a valued partner in the company, you won’t just be an employee but, you’ll be part of a team that shares in both the responsibilities and the rewards of success. The company thrives on a strong team ethic, where collaboration, initiative, and personal development are highly encouraged.\n\nThis role is perfect for someone who takes ownership, enjoys problem-solving, and is passionate about delivering an exceptional customer experience.\n\nKey responsibilities:\n\n * Install, commission, service, and repair equipment at customer sites.\n\n * Conduct site surveys for new and existing installations.\n\n * Provide timely feedback on quality issues and sales opportunities.\n\n * Deliver technical support to customers and colleagues as needed.\n\n * Adhere to all relevant quality and health & safety standards.\n\n * Maintain accurate and prompt reporting of work carried out.\n\n * Represent the company professionally, promoting products and services where appropriate.\n\n * Extensive travel within the UK and occasionally may be asked to travel outside the UK.\n\nQualifications & Knowledge:\n\n * Valid Health & Safety certifications.\n\n * Relevant customer accreditations (e.g.
UKPN, National Grid, London Underground).\n\nSkills and Attributes\n\n * Strong electrical/electronic fault-finding abilities.\n\n * Electromechanical installation experience.\n\n * Physically fit for manual handling.\n\n * Detail-oriented with strong problem-solving skills.\n\n * Clear, concise, and timely communication/reporting.\n\nCompany benefits include:\n\n * Real Living Wage employer\n\n * Real Living Pension scheme - 12% contribution to pension (5% by employee, 7% by employer)\n\n * Uniform provided\n\n * Van & tools provided\n\n * Overtime paid at 1.5 (plenty of overtime available)\n\n * Training programme\n\n * Company celebrations\n\n * Cashback healthcare plan\n\n * Private GP service\n\n * Employee Assistance Programme\n\n * Salary sacrifice schemes (Home and Tech scheme - working with Ikea and Currys)\n\n * Extended holiday leave (equivalent of 33 days holiday leave each year)\n\n * Company Christmas shut down\n\nKPIs:\n\n * First Time Fix Rate\n\nThis vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency