Role: Digital System Support Engineer Contract Length: Until 31/03/26 Location: Norwich IR35: Inside Pay Rate to Intermediary: £18.63 per hour Spinwell is recruiting for a Digital System Support Engineer for an excellent opportunity within the public sector. RESPONSIBILITIES OF THE DIGITAL SYSTEM SUPPORT ENGINEER Ensures that all requests from users for assistance are handled promptly and effectively; is pro-active to ensure that users make effective use of the facilities available to them Assists users experiencing difficulties in using information systems, products or services, including situations referred by more junior staff, investigating complex situations to diagnose underlying causes. For all requests that cannot be directly resolved, provides an effective interface between users and service providers.Uses judgement in applying guidelines for setting priorities for resolution, monitoring progress, and applying escalation procedures for problems not progressing satisfactorily.Handles all complaints efficiently and professionally. Demonstrates commitment and ingenuity in expert application of available facilities to non-standard situations, diagnosing underlying causes of difficulties, and devising solutions or workarounds to ensure that the effect on operations is minimised For all requests that cannot be directly resolved, provided an effective interface between the Digital Health department, users and service providers. Ensures that priority setting, and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved Regularly monitors the incidence, status and speed of resolutions of enquiries and problems; is pro-active in devising improvements and recommending changes to systems, products or services Ensures that all normal housekeeping and other routines are carried out according to agreed schedules Providing immediate problem solving for peripherals such as barcode readers, scanners and printers etc.Liaising with suppliers as necessary. Reviews and develops procedures and working practices for the efficient and effective running of all tasks associated with operating and controlling the installed hardware and software Participating in the weekend backup rota as required. Participating in the offsite rota, travelling, and supporting other locations – a full driving license is required for this role. SKILLS/EXPERIENCE OF THE DIGITAL SYSTEM SUPPORT ENGINEER IT Degree /HND or Equivalent Experience Experience of the IT systems lifecycle Outgoing with effective communication skills Good understanding of computer networking techniques and their application Abreast of current technology developments, standards, and their applications Experience of working with third party suppliers Logical, rational thinker, Able to remain calm under pressure Investigator Problem solver Completer / finisher Proactive with drive and enthusiasm Demonstrates understanding and commitment to Equality, Diversity and Inclusion If you are a Digital System Support Engineer, apply now or send your CV to Spinwell! We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion. Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us Keyboard Shortcuts F9 - Move focus from the edit area to the Footer Toolbar F10 - Move focus from the edit area to the first toolbar button Shift TAB - Move focus from the edit area to the last toolbar button About You Not Specified Keyboard Shortcuts F9 - Move focus from the edit area to the Footer Toolbar F10 - Move focus from the edit area to the first toolbar button Shift TAB - Move focus from the edit area to the last toolbar button About Us