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Working Hours: Full-time 35 hours per week
Location: London Docklands (Hybrid).
The Financial Ombudsman Service has been resolving customer complaints since 2001. Our service is free for consumers to use and over 1 million people contact us every year.
The last few years have seen the Financial Ombudsman Service embark on an organisation-wide transformation journey. With the customer at the heart of everything we do, we have already delivered significant improvements in the service we offer and 2026 will see us continue with our ambitious transformation agenda.
This year, we created our new Chief Data Office as part of redefining our data strategy across the organisation. With data playing an increasingly vital role in our transformation journey, the CDO is shaping a modern, cloud-first data landscape that supports innovation, enhances decision-making, and strengthens our customer-centric approach. It’s an exciting time to be part of the Data team at the Financial Ombudsman Service
Key Responsibilities:
Designing and maintaining ETL/ELT pipelines using Azure Data Factory, Synapse and Databricks.
Collaborating with data modellers, analysts, and governance leads to ensure data quality and usability.
Contribute to the design, implementation and maintenance of large-scale enterprise data platform solutions, ensuring quality, scalability, reliability and performance.
Collaborating with the team, overseeing the ongoing operational support of the data platform services and processes.
Ensuring the team’s SLA obligations for data delivery, and reliability are met, and that incidents and requests are managed appropriately.
Partner with Data Engineer Lead in forums and working groups with business stakeholders and cross-functional teams in collecting functional and non-functional requirements, considering technical environments, business constraints and wider enterprise organisation.
Collaboration and overseeing development and testing of data service improvements with cross-functional teams in all environments, balancing business priorities with technical improvements and managing technical debt.
Overseeing code promotion process across the data platform solutions and environments, adhering to Service Management change process.
Support delivery of data models in partnership with stakeholders, ensuring data quality and integrity.
Partner closely with IT application and infrastructure teams in promoting; strong alignment to security and compliance, continual integration with source systems and efficient infrastructure resource management.
Contribute to making complex decisions regarding data design and implementation, with significant impact on data quality and business intelligence outcomes.
Oversee the creation and maintenance of technical documentation and knowledge sharing including data flow/mappings, data dictionary, ERD related to the data solutions.
Building scalable data pipelines, utilising Azure Data Factory, Synapse and Databricks to build and maintain robust data pipelines that process and transform data efficiently.
Experience with large data migration (essential)
Designing data models: Creating and optimising data models, writing complex SQL and Python queries.
Hands on experience with Spark and RESTFul APIs
Solid knowledge of data warehouse and Delta Lakehouse technologies.
Working with Microsoft Azure and SQL technologies such as Azure Synapse Analytics, Azure Data Factory, Azure storage, Azure SQL and SQL Server.
Collaborating cross-functionally, working with data analysts, and business stakeholders to deliver comprehensive data solutions.
Experience in executing projects, setting targets, planning work, and ensuring timely delivery of projects.
Earning certifications, holding Azure certification such as Azure Data Engineer Associate or similar is highly desirable.
Identifying improvements: Continuously improving processes to enhance the efficiency and effectiveness of data operations.
Experience with SAP Data Services (desirable)
Why Financial Ombudsman Service?
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
25 days holiday entitlement, with the option to buy extra or sell days
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
Employee Assistance Programme
Extensive opportunities for personal and career development
Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London
Extensive Well-being resources including on-site therapists (London office only)
Beautiful and bright London office looking over the Thames and near to mainline stations
Our Coventry office is 2 minutes’ walk from the main station
Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!
Please upload an up-to-date CV, ensuring you are highlighting the keys skills/ tools and technologies as per our minimum criteria
We’re proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.
Find out more
Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!
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