⚙️ Operations Manager
Function: Operations | FMCG | D2C | Production | Supply Chain
Responsibility: Manage, maintain, and improve company operations
Reports to: Business Operations Director
Location: Gatwick Head Office & MFG Facility (Crawley)
Compensation: Competitive salary + performance bonus
Background:
STYRKR is a leading innovator in the wellness and sports nutrition manufacturing space, producing best-in-class products that fuel athletes, adventurers, and health-conscious consumers around the world.
Our success is built on science, sustainability, and an ambitious, fast-moving team based just outside Gatwick, West Sussex. From our own STYRKR brand to an expanding white-label portfolio, our products are sold across the UK, US, EU, Asia, and South America through D2C, Amazon, and B2B channels.
As we scale, we’re evolving our operations to be sharper, faster, and future-ready — and we’re looking for an Operations Manager to take the lead across Production, Supply Chain, and Procurement.
The Role:
Reporting to the Business Operations Director, you’ll oversee the core functions that keep our physical business moving. You’ll manage a cross-functional operations team (purchasing, supply chain, and production), working closely with our Logistics & Warehouse Manager to ensure everything runs efficiently — from raw materials to customer delivery.
You’ll bring structure, pace, and leadership to the table, with a clear focus on KPIs, process improvement, and cross-team collaboration. If you're an experienced operator with manufacturing know-how and ERP experience (NetSuite a bonus), this is your chance to lead from the front at a critical stage of our growth.
Main Accountabilities & Responsibilities:
🏭 Production Oversight
* Coordinate internal and external manufacturing to meet demand forecasts and deadlines.
* Own production planning and scheduling across multiple product lines and partners.
* Manage quality control systems and drive ongoing product quality improvements.
📦 Supply Chain & Procurement
* Lead supplier relationships and raw material sourcing.
* Negotiate costs, MOQs, lead times, and delivery schedules.
* Forecast demand and align purchasing strategy to reduce risk and waste.
📊 Inventory & Stock Management
* Monitor stock levels across all sales channels (D2C, Amazon, B2B) and warehouses.
* Oversee stock accuracy, rotation policies, and shrinkage reduction measures.
* Ensure real-time visibility and control across ERP and physical locations.
🚚 Warehouse, Logistics & Fulfilment
* Work with our Logistics Manager to oversee warehousing, dispatch, and 3PL coordination.
* Ensure fast and accurate fulfilment across all order types, including Amazon FBA prep.
* Continuously improve delivery performance (OTIF), packaging efficiency, and return handling.
🛠 Operational Systems & Process Improvement
* Lead rollout of a new project management platform (e.g. Monday, ClickUp, Asana).
* Drive usage across teams and implement best-practice project workflows.
* Document, review, and optimise SOPs across the entire operations function.
* Champion automation, digitisation, and adoption of Lean/Six Sigma principles.
👥 People & Team Management
* Lead and develop operational teams across production, warehouse, and supply chain.
* Monitor production plans and staff scheduling to adapt quickly to demand fluctuations.
* Conduct regular performance reviews and implement measurable improvements.
* Own onboarding, shift planning, and ongoing training/upskilling across teams.
⚖️ Health, Safety & Compliance
* Ensure full H&S compliance across all operational environments.
* Lead regular audits, training, and documentation management.
* Maintain food safety, labelling, and product compliance (FSA, GMP, BRC, ISO, Amazon retail, etc.).
* Support audit readiness and certification for relevant regulatory bodies.
📈 KPI Reporting & Business Alignment
* Define and track operational KPIs (COGS, OTIF, waste %, yield, stock turns, etc.).
* Build and deliver weekly/monthly dashboards and performance updates.
* Use insights to inform decisions and present strategic recommendations to leadership.
* Facilitate and lead Sales → Ops alignment meetings and forecasting discussions.
Experience & skills:
* Proven experience in operations or production management in an FMCG or manufacturing setting.
* Strong ERP system skills (NetSuite preferred).
* Confident in leading cross-functional teams and working hands-on with warehouse, production, and planning staff.
* Solid understanding of lean manufacturing and continuous improvement frameworks.
* Analytical mindset with experience using KPIs and reporting to guide decisions.
* Exceptional organisation, attention to detail, and the ability to prioritise under pressure.
* Strong communicator who can lead, coach, and inspire.
What You’ll Get:
* Competitive salary + performance bonus
* Key role with direct impact on company strategy
* HQ based near Gatwick
* Visibility across all business areas - from eComm to manufacturing
* A fast-paced, high-ownership environment built for ambitious operators
* Clear progression
📬 How to Apply
* Sounds like your kind of challenge? Send us your CV and a short intro outlining your fit for the role. We’re hiring now.