Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 36 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.
Job: Housekeeping
Supervisor
Based in: Cowley Manor,
Cheltenham
Reports to: Housekeeping
Manager
Roles Overview:
Supports the Housekeeping Manager in maintaining high standards of
cleanliness throughout the hotel. The role includes inspecting rooms and public
areas, supporting housekeeping staff, managing supplies, and ensuring efficient
day-to-day housekeeping operations.
DUTIES AND RESPONSIBILITIES
Room
and Area Standard
* Inspect guest rooms to ensure they meet the hotel’s
cleanliness and presentation standards.
* Check public areas cleaned by public area attendants.
* Assist with cleaning guest rooms, spa areas, and
public spaces when required.
Team
Support and Training
* Support, guide, and train housekeeping staff on
cleaning procedures and equipment use.
* Promote teamwork, flexibility, and high standards
within the department.
* Prepare housekeeping work lists and daily task
allocations.
Operations
and Administration
* Maintain correct stock levels in housekeeping stores
and ensure supplies are stored properly.
* Prepare store orders for Housekeeping General
Assistants when required.
* Maintain housekeeping records and paperwork.
* Assist in the linen room when needed.
* Report maintenance issues promptly to ensure repairs
are carried out.
* Take ownership and deputise in the absence of the Head
Housekeeper.
Communication and Coordination
* Liaise with Reception regarding guest requirements and
room readiness.
* Manage the issue and collection of staff keys.
* Handle lost property enquiries and records.
ABOUT YOU
* Experience
in a similar role within a comparable venue.
* Excellent organisational and leadership skills.
* Be well
spoken with excellent communication skills.
* Attention
to details and customer needs.
* Social,
engaging, and motivated.
* Flexibility
to respond quickly and positively to a range of work situations.
* Knowledge
as well as abilities in other languages would be beneficial.
* Proof of
eligibility to work in the UK.
WHAT IT IS LIKE TO WORK FOR US?
Whether you’re
looking for an entry-level employment or a new opportunity to evolve, we make a
point to recruit, develop, and retain the most motivated and talented people
from all backgrounds and skills. Here is what we can offer:
* On the job and personalised training to develop the
technical and managerial skills necessary to develop a clear career path:
weekly masterclass, internal training and training with brands, incentive, etc.
* Possibility of inner company mobility within our foreign
venues such as Italy, France, Spain or Switzerland.
* Staff discounts and benefits.
* Pension scheme.