Customer Services Administrator
Redditch – office based no hybrid
£26,000 per annum
We are looking for an organised and proactive Customer Services Administrator to join our busy factory/manufacturing environment, supporting the mobile engineers team. This is a key administrative role responsible for coordinating commissioning and rectification activities, maintaining accurate records, and ensuring excellent communication between engineers, customers, and internal teams.
The successful candidate will play a vital role in ensuring information is accurate, up to date, and that customer issues are handled efficiently and professionally.
Customer Services Administrator key responsibilities
Book commissioning and rectification visits, liaising directly with customers to agree suitable dates
Manage and maintain engineers’ diaries, including rescheduling for cancellations or short-notice changes
Input commissioning orders accurately onto the company computer system
Issue commissioning certificates following successful completion of works
Monitor system faults, arrange rectification visits, and allocate work to relevant engineers
Maintain accurate records of all projects, including outstanding and completed works
Handle customer enquiries via telephone and email in a professional and timely manner
Liaise closely with engineers to ensure all technical, site, and customer information is correct
Work with engineers to determine return visit requirements and associated works
Support sales engineers by coordinating user details, drawings, and site access information within required timeframesThe successful Customer Services Administrator will have the following skills and experience:-
Previous sales administration/ order processing/ coordinating or scheduling.
Highly organised with strong attention to detail
Confident communicator with a professional telephone manner
Comfortable managing multiple tasks in a fast-paced environment
Strong IT skills, with experience using databases, web portals, and scheduling systems
Previous experience in an administrative role, ideally within manufacturing, engineering, or service-based environments (desirable but not essential)
A team player who can work collaboratively across departmentsIf you think you have the skills and experience that my client is looking for and live locally to Redditch please email me your updated CV by clicking APPLY and I will be in touch soon