Department: Claims Management
Location: Bolton
Description
Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement.
As a Property Claims Case Manager based in Bolton, you'll be the hero behind the scenes.
We provide 6 months complete training and we increase salary after you have passed probation.
What will your day look like:
Proactive Case Management: You'll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.
Customer Interactions: Whether it's clients or direct customers, you'll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).
Third-Party Wizardry: Managing suppliers? You've got this Drive cases to settlement while balancing service, cost, and time.
Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud.
Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure. You're the claim whisperer.
Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.
Team Player: Positive vibes, great teamwork, and a culture that feels like home.
Knowledge and Abilities:
How We Measure Success:
SLA Performance: You'll ace it.
Phone Audit: Your phone skills? A+
Lifecycle Metrics: You'll own them.
Audit: No breaches here.
PDR Forms: Completed and shining.
Team Performance: You're the MVP.
Requirements:
Relevant Claims Experience
Good Customer Service Skills
Time Management Wizardry
Interpersonal Charm
Ready to make an impact? Apply now and let's create something extraordinary together
Benefits
Career & Purpose
Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities
Environmental & Social
The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme
Financial Health
Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay
Metal, Physical & Emotional Wellbeing
Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working; hybrid, work from home or join a collaborative office space
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan