Salary: £70,000 plus car allowance
Benefits: 25 days annual leave, Mears Rewards, volunteering leave, family-friendly policies, car allowance
Mears Group is mobilising a new long‑term social housing repairs and maintenance partnership across the wider Midlands region, covering market towns, rural communities and urban locations. We are recruiting experienced General Managers across South Worcestershire, North Gloucestershire, and surrounding areas to support mobilisation and ongoing delivery of the contract.
About The Role
We are seeking an experienced General Manager to oversee local Social Housing Repairs & Maintenance contracts, ensuring the business operates on sound operational and commercial principles. The role will drive a high‑performing culture, foster professional client relationships, and embed a customer‑focused ethos across the team. Responsibilities include developing sustainable client and stakeholder relationships, ensuring exceptional customer engagement, maintaining compliance with health and safety regulations, managing performance against P&L targets, monitoring KPIs, and upholding governance and risk management processes.
Essential Criteria
* Demonstrable strong understanding of contract/project management principles
* Experience effectively leading and managing a team of technical/trades/administrative staff
* Ability to manage, support and resolve personnel issues
* Ability to work productively in a pressurised environment, acting decisively with urgent issues while maintaining high service levels
* Understanding of the industry and service delivery to a range of clients
* IT literacy utilising Microsoft packages
* Experience managing in a social housing repairs and maintenance role
* Financial and commercial forecasting, including budgeting
* Experience working towards social value targets
* Experience developing sustainable client and stakeholder relationships
* Proven track record in achieving, monitoring and managing performance targets
* Excellent communication skills and the ability to influence and challenge internally and externally
* Strong organisational skills with ability to prioritise workloads to achieve targets
* Proactive management and analysis of data
* Management of complaints, ensuring prompt resolution and appropriate handling
* Detailed and up‑to‑date knowledge of health and safety practices
* UK full current driving licence
Preferred Criteria
* SMSTS qualification
* HNC/HND Building Studies qualification or equivalent demonstrated experience
* Level 4/5 qualification in Leadership & Management, or willingness to work towards this
Benefits
* 25 days annual leave plus bank holidays
* Annual Mears Fun Day – a company‑wide celebration of hard work
* Volunteering leave to support community initiatives
* Mears Rewards – discounts on groceries, holidays, eye tests, and more
* Family‑friendly policies and support
All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.
Applicants will be subject to relevant Background, Identity & Security checks before commencement of employment.
We are a Disability Confident employer and promote equal opportunities. We proudly support the Armed Forces Covenant and other diversity commitments.
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