Customer Service Advisor- English Speaking (Fixed Term)
Customer Service Advisor- English Speaking (Fixed Term)
Job Description
Just imagine putting play at the heart of customer services. Now make it real.
As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season.
Job Description
Just imagine putting play at the heart of customer services. Now make it real.
As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season.
That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise.
Are you ready to inspire the builders of tomorrow?
If you're eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply!
About The Role
This is a fixed term contract until 31st January 2026.
As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season.
We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with an up to 4 week induction followed by on-the job support.
We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.
We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!
Why you’re the perfect match
If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English.
What You’ll Be Doing
* Respond to consumers in English - spoken and written.
* Engage with consumers via phone and email regarding orders and accounts, parts requests and gift cards.
* Build strong and positive relationships with consumers in a fun and engaging manner.
* Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
* Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service.
Ready to Build Something Amazing?
If you’re passionate about creating magical moments for fans everywhere, don’t wait! Apply now!
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here is what you can expect
Family Care Leave - We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO team today.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Manufacturing
Referrals increase your chances of interviewing at the LEGO Group by 2x
Get notified about new Customer Service Advisor jobs in Slough, England, United Kingdom.
Epsom, England, United Kingdom 3 weeks ago
Customer Experience Lead (Full-Time) - Oxford Street
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
Staines-Upon-Thames, England, United Kingdom 1 month ago
London, England, United Kingdom 1 week ago
Representative, Customer Relations - United Kingdom LPL
London, England, United Kingdom 10 hours ago
Greater London, England, United Kingdom 2 weeks ago
Guest Relations Executive - Guest Relations - Jumeirah Carlton Tower
London, England, United Kingdom 2 days ago
Hounslow, England, United Kingdom 6 days ago
London, England, United Kingdom 4 weeks ago
TikTok LIVE - Global Customer Service Operations Manager
London, England, United Kingdom 4 days ago
Customer Relations Executive (temporary contract)
Customer Service Operator (Min 16 hours. Daytime, Evenings & Weekends available)
Bracknell, England, United Kingdom 1 day ago
High Wycombe, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 3 weeks ago
Customer Services Advisor - Stratford (442R)
Greater London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 5 hours ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Bracknell, England, United Kingdom 12 months ago
TikTok LIVE - Global Customer Service Representative, Arabic Speaking
London, England, United Kingdom 2 weeks ago
Greater London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 3 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr