Better places, thriving communities.
Control Room Administrator – Morning Cover (Monday to Friday)
📍 National Operations Centre, Northampton
💷 £14, per year (20 hours per week)
🕒 Monday to Friday
⏰ 08:00–12:00
📄 Permanent, part-time
➕ Overtime available – potential to increase hours up to 42 per week
Our National Operations Centre operates 24/7, supporting thousands of people working across the UK. This role provides critical weekday morning cover, supporting site start-ups, attendance checks, and early-day incidents across the business.
When someone doesn't arrive on site, reports an issue, or misses a welfare check, you're the person who spots it, takes action, and keeps people safe.
This is a focused, fast-paced morning role, ideal for someone who thrives during busy operational periods and wants consistent weekday hours.
What You'll Be Doing
During this key morning window, you'll be trusted with responsibility including:
1. Monitoring live staffing and attendance across multiple sites
2. Managing incidents where staff are late, absent, or require urgent support
3. Monitoring welfare check calls and acting promptly if someone goes quiet
4. Responding to duress alerts and escalating incidents calmly and accurately
5. Handling calls and emails from sites and managers during peak start-up hours
6. Recording incidents and actions clearly and accurately
7. Supporting smooth handovers into the wider daytime operation
Morning cover is one of the busiest parts of the day — accuracy, calm thinking, and good judgement are essential.
Who We're Looking For
You don't need control room experience, but you do need to be:
8. Confident using multiple computer systems at once
9. Calm under pressure and able to prioritise effectively
10. Naturally organised, accurate, and detail-focused
11. Comfortable communicating with managers, clients, and site staff
12. Reliable and committed to a Monday–Friday working pattern
Experience in admin, operations, call handling, logistics, or live monitoring environments would be an advantage.
What You'll Get
✔ £14, per year (20 hours per week)
✔ Monday to Friday mornings – no nights or weekends
✔ Consistent, predictable working hours
✔ Overtime available, with the opportunity to increase hours up to 42 per week when required
✔ Full training provided
✔ A secure, professional working environment
✔ A role that plays a vital part in keeping people safe
Why Join Us?
Because this isn't just admin.
It's control, coordination, and real responsibility at the most critical time of the day.
Ideal if you're looking for stable weekday hours, meaningful work, and the opportunity to earn more through overtime.
Apply now and help keep operations running safely every morning.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .