Experienced Vehicle Service Advisor Opportunity at Prestigious Tewkesbury Dealership
Our client, a reputable franchise-approved car dealership in Tewkesbury with a history spanning over 100 years, is seeking to appoint an experienced Vehicle Service Advisor. This is an excellent opportunity for a dedicated automotive professional to join a well-established, family-run business that offers a supportive environment, attractive benefits, and clear career progression.
Benefits:
Up to £32,000 basic salary, depending on experience
Uncapped performance-related bonuses, with OTE approximately £35,000 per annum
30 days holiday including bank holidays
Manufacturer-accredited training and ongoing professional development
Staff discounts on new and used vehicles, servicing, and parts
Contributory pension scheme
Death in service benefits
Working hours: Monday to Friday, 8:00am to 5:30pm, with 1 in 4/5 Saturdays, 8:30am to 12:30pm
Career progression within a renowned, long-established businessDuties:
Greet customers in the Service Department and professionally book their vehicles in for repairs and servicing
Liaise extensively with the workshop to chase work in progress and ensure timely completion
Advise and influence customers on minor vehicle technical issues and additional products or services
Maintain clear communication with customers regarding vehicle progress and prepare and take payments for work completed
Upsell suitable services and maintenance options to maximise customer satisfaction and dealership targets
Coordinate with manufacturers to authorise warranty repairs and manage warranty procedures efficiently
Ensure high standards of customer service are delivered, fostering repeat business and customer loyalty
Record and update customer and vehicle information accurately, utilising dealership management systemsRequirements:
Minimum of 1-2 years’ experience as a Service Advisor or similar role within an automotive dealership or garage environment
Strong customer service and relationship building skills
Organised with excellent communication skills
IT proficiency, ideally with experience using Autoview dealer management system (non-essential)
Valid driving license and residence within reasonable commuting distance of Tewkesbury
Knowledge of automotive warranty procedures and liaising with manufacturers (desirable)This is a career-enhancing role offering a competitive salary, bonus scheme, and comprehensive training within a well-regarded automotive business. If you are a motivated Service Advisor with a passion for delivering excellent customer care, this opportunity is not to be missed.
Contact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Tewkesbury and Gloucestershire, today to discover more about this fantastic opportunity.
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today