A growing Managed Service Provider (MSP) in the South West is seeking an IT Support Engineer / IT Field Engineer / MSP Engineer to support both remote IT support and on-site field engineering.
This role combines service desk support, Microsoft 365 administration, and field engineer site visits for domestic and small business clients. It is ideal for an engineer currently working in an MSP who wants career progression, leadership responsibility, and the opportunity to influence how IT services are delivered.
Key Responsibilities
IT support and service desk ticket resolution (remote support)
Field Engineer site visits for installations, upgrades, and fault-finding
Microsoft 365 administration (Azure AD, Intune, users, licensing, security)
MSP proactive support including patching, monitoring, and maintenance
Install, configure, and support Ubiquiti UniFi networking equipment
Windows and macOS support
Networking support including routers, switches, and WiFi
Work to Cyber Essentials Plus and IT security best practice
Follow MSP processes, documentation, and service improvement tasks Required Skills & Experience
Experience as an IT Support Engineer, Field Engineer, MSP Engineer, or Service Desk Engineer
Ideally previous experience working for a Managed Service Provider (MSP)
Experience working with ticketing systems and SLAs
Microsoft 365, Azure AD, Intune, Windows, macOS, and networking experience
Ubiquiti UniFi installation and support experience
Security-focused approach to IT support and field engineering
Customer-facing experience (IT, retail, hospitality, or similar)
Leadership experience or the ambition to progress into a senior or lead role
Full UK driving licence (field-based role) Benefits
Company van or mileage reimbursement
28 days holiday including bank holidays
Pension scheme
Home-based role with regular field engineering work
Training and certification support
Exposure to MSP tools, processes, and security frameworks
Company-provided hardware, software, tools, and branded clothing
You will join a small, experienced team with a supportive, people first culture
Apply now
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