Air Operations Specialist - Aerospace - London (Hayes) As an ILS Import Operations Specialist, you'll use your talents to create innovative solutions and shape the future across our business. Join a dynamic team that undertakes a range of activities to support the overall Life Science Sector for the London Station. Key Activities: Adhere to Customs Compliance procedures and documentation. Manage and Build Customer Relationships. Complete retrospective Customs compliance actions Customs entry for Specialist License movements. Ensure the Job File is fully and accurately completed reflecting all commercially relevant information and services provided. Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise. Liaise directly with DGF departments on shipment planning and coordination. Liaise directly with DGF Transport & Warehouse teams on shipment planning and coordination. Liaise directly with overseas offices on shipment planning and coordination. Maintain and update DfT compliance. Maintain mandatory milestones and remarks through Cargowise (internal system). Manage allocated customers against agreed SOP. Use Cargowise to create, manage and maintain Airfreight shipments. Update Internal Complain Tool with all required inputs including root cause and solution when assigned. Support the measurement of Key Performance Indicators. Contribute to the First Choice continuous improvement program. Participate in the Weekly Team briefing sessions. Complete all statutory and mandatory training. Any other duties as required. Skills and Experience: Experience within the Freight Forwarding Industry. 5 GCSEs including Maths and English at Grade C or above - or equivalent desirable. Experience of HMRC procedures. Commercial awareness. Clear and concise communication skills (written and spoken). Ability to follow processes. Ability to support a culture of continuous improvement. Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams. Knowledge of Freight Forwarding industry: Exports, exports and related processes. LOCATION: London (Hayes) HOURS: 37.5hrs, 09.00-17.30, Monday - Friday