About Aberdeen
At Aberdeen, our ambition is to be the UKs leading Wealth & Investments group. Strengthening talent and culture is a strategic priority to attract and retain the industrys best talent and to provide excellent client service, supported by leading technology and talent.
Aberdeen Comprises Three Businesses, Interactive Investor (ii), Investments, And Adviser, each focusing on meeting and adapting to our clients evolving needs.
* interactive investor, the UKs second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them.
* Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers.
* Our Investments business is a specialist asset manager focusing on areas where we have strength and scale to capitalise on key market themes, through public markets or alternative asset classes.
About The Department
The Technology function is responsible for the strategic direction and control of all information systems and technology capabilities, including system design and programming, network planning, budget planning, database management, and computer operations. The Telecommunications & Network Administration focuses on coordinating data, voice, and/or network communications with business units, systems management, vendors and consultants.
About The Role
We are looking for a Network Support Analyst to join our UK-based team in Edinburgh. You will help support our global network infrastructure, handling BAU issues and providing support for projects. Ideal candidates should possess excellent customer service skills and be capable of working effectively both within a team and independently. Incident, change and problem management is a crucial aspect, requiring regular updates to the business and through the service desk. The team\'s responsibilities will be closely integrated with other teams within the Enterprise Services department; it is essential to establish strong connections with other technical team members in IT and the desktop support teams.
Key Responsibilities
* Provide network support for Aberdeen\'s global network and Cloud environments.
* Configure and deploy both physical and virtual network devices and services.
* Perform network maintenance and system upgrades, including patches, hot fixes, and security updates.
* Monitor network performance to ensure stability and availability and track system resource utilisation, trends, and capacity planning.
* Offer 2nd and 3rd line support and troubleshooting to resolve network issues.
* Adhere to established configuration and change management policies to ensure changes to the network infrastructure are well-managed and approved.
* Implement security tools, policies, and procedures in collaboration with the company\'s security team and coordinate with vendors and other IT personnel to resolve technical issues.
About The Candidate
The ideal candidate will possess the following:
* Proven hands-on network experience supporting LAN and WAN technologies across branch offices, data centres, and Azure environments.
* Knowledge of Azure Firewalls, NSG Groups, Checkpoint Firewalls, Palo Alto Firewalls, IPS devices, Cisco Meraki Wireless, load balancing technologies and SD-WAN technologies for both on-premises and cloud.
* Experience in deploying network resources through automation and deep understanding of networking routing protocols.
* Hands-on experience with network monitoring and diagnostic tools such as Azure Native Networking Monitoring Tools, SolarWinds NPM, NetFlow, ISE, and Wireshark.
* Familiarity with change management processes.
* Excellent oral and written communication skills, with the ability to interact effectively with end users, vendors, and technical staff.
Disability and Accessibility
We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process.
Our Benefits
There’s more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported. This includes 40 days annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits including gym discounts, season ticket loans and access to an employee discount portal.
Our business
Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas focused on our clients evolving needs.
An inclusive way of working
Whatever way you like to work, if you have the talent and commitment to join our team, we\'d like to hear from you. Aberdeen has adopted a blended working approach that combines in-office collaboration with flexible remote work. An inclusive culture where diverse perspectives drive our actions is at the core of who we are and what we do. If you need assistance with your application or an adjustment to interview arrangements because of a disability, please let us know and we\'ll be happy to help. We are committed to providing an inclusive workplace free from unfair or unlawful treatment, valuing diversity of backgrounds, experience, and perspectives.
Seniority level
* Entry level
Employment type
* Full-time
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