AI Technical Support Level 3 Apprenticeship - Adapt IT
About Adapt IT:
Adapt IT is a trusted IT solutions provider delivering innovative technology services for people with disabilities, chronic illness, and specialist educational needs. We provide complete, through-life services that maximise independence through the effective application of technology for all aspects of a person’s life. We are a small family run business that loves everything technology and gaming.
About the role:
This is an exciting opportunity for someone eager to learn, passionate about technology, and dedicated to helping others. You will gain hands-on experience supporting digital applications and systems, across Microsoft, Apple and Android ecosystem.
Responsibilities:
* Understand business, products, and technologies: Develop a strong understanding of our business processes, products, and technical environment.
* Maintain client systems via remote support: Provide technical assistance and troubleshoot issues remotely to ensure smooth system operations.
* Review systems and document findings: Conduct system reviews and produce clear, accurate documentation for internal use.
* Software setup and configuration: Install, configure, and test software applications to meet business requirements.
* Assess individual needs and recommend solutions: Evaluate user requirements and deliver tailored technical recommendations, including accessibility considerations for people with disabilities.
What we’re looking for:
* Eager to learn and develop new skills.
* Passionate about technology and digital solutions.
* Strong desire to help people and deliver excellent customer service.
* Good communication and problem-solving skills.
* Able to work in a team-based environment.
Entry requirements:
* 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
* GCSE Maths and English (or equivalents) at grades 3+ (D or above).
* Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours: 9am – 5pm.
Benefits:
* Additional training and ongoing support.
* Free parking.
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
How to apply
To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.