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People (HR) Services Manager
Attractive Salary & Benefits
Newtownabbey
Henderson Group is one of Northern Ireland’s leading companies, generating over £1 billion in turnover across four core businesses: Wholesale, Retail, Property, and Foodservice – all of which are accredited to the Investors in People standard.
With a workforce of over 5,600 employees, the Group’s HR team, based at our Group Central Offices in Mallusk, supports all business areas through five key functions: People Operations & Programmes, Resourcing, Learning & Development, Health, Safety & Wellbeing, and Employee Communications.
People Services Manager
The role, reporting to the Group People Operations & Programmes Manager, involves leading the HR Advisory and Administration teams to deliver high-quality HR services across 115 retail stores, HQ, and distribution centres. The successful candidate will also drive continuous improvement and support key HR initiatives to enhance employee engagement.
Key Responsibilities:
* Lead and coach the HR Advisory and Administration teams to deliver high-quality support across the Group.
* Act as an escalation point to team and provide support to people leaders on complex ER cases including investigations, absence, grievance, disciplinary, performance and change.
* Design and enhance HR service-related processes across the employee lifecycle to ensure optimum experience and compliance.
* Effectively manage resource planning across the team.
* Collaborate with HR colleagues on policy, process and strategic initiatives.
* Contribute to online people-related content to maintain accessible and effective HR digital platforms.
* Monitor team service delivery and provide feedback to teams to drive continuous improvement.
* Lead assigned HR projects/people initiatives
* Work with the People Systems & Analytics Manager to deliver meaningful HR reporting and insights.
* Partner with the People Programmes Managers to support engagement survey delivery via the Employee Experience Platform (Qualtrics)
* In conjunction with L&D, oversee the development and delivery of people management learning programmes/content.
* Manage allocated external HR service providers to ensure cost-effectiveness, SLA performance and budget compliance.
* Provide support on talent and succession planning within the team.
* Support key business initiatives such as the integration of acquisitions activity (TUPE transfers) into the business.
* In line with our Business Transformation Strategy, contribute to the enhancement of processes and systems to drive efficiency.
Skills for Success
* CIPD qualified with evidence of ongoing professional development.
* At least 3+ years’ relevant generalist HR experience in a high-volume, fast-paced environment, advising up to senior management.
* Strong leadership skills with the ability to motivate and guide teams.
* Sound knowledge of current employment law.
* Excellent communication, interpersonal, and influencing skills.
* Proactive in improving employee experience and HR service delivery.
* Proficient in HR systems and data reporting tools (we operate SuccessFactors and BI Tool- Qliksense)
* Strong analytical skills with a solutions-focused approach.
* Able to manage a varied workload and adapt to changing priorities.
* Proven experience leading HR teams in fast-paced, high-volume settings.
* HR generalist background in FMCG, food distribution, retail, or hospitality.
* Experience working in unionised environments and engaging with trade unions.
If you're passionate about people and committed to delivering exceptional experiences for employees and managers, now is the perfect time to join our team.
This is a full-time position working 36.5 hours per week. Standard working hours will be 8:45 am -4:45 pm Monday to Thursday and 8:45 a.m.-3:45 p.m. Friday. Hybrid and flexible working hours arrangements available.
Applicants should note that based on the response, the Company may increase the shortlisting criteria.
Stage I Interviews will be provisionally scheduled for Thursday 24th and Friday 25th July.
Our award-winning culture is friendly, welcoming and supportive. We encourage everyone to be the best they can be living our values of AMBITION, CUSTOMER FIRST, TEAMWORK, INTEGRITY and working together to achieve great results. A competitive reward package is on offer including contributory pension scheme, life assurance, private medical insurance, online discounts platform, employee assistance programme, social club, wellbeing programmes, colleague discount in our stores and many more great benefits.
Please note that completed applications must be submitted before midnight on Thursday 17th July 2025.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Human Resources
* Industries
Wholesale, Retail, and Human Resources Services
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