Business Analyst (SaaS)
Salary: up to £55,000
Location: Manchester (on-site, 5 days per week)
The Opportunity
This role is ideal for someone who enjoys working at the intersection of product and analysis. Whether you're a Business Analyst with a strong product mindset or a Product Owner who thrives on requirements, processes, and insight, this is an opportunity to help shape fast-growing SaaS products in a competitive market, including eCommerce-focused platforms and integrations.
The Role
You'll be embedded within cross-functional product teams based in the Manchester office, working on-site five days a week. Partnering closely with stakeholders, designers, and engineers, you'll own requirements from discovery through to delivery, ensuring the right problems are being solved at the right time. You'll translate product and business strategy into clear, actionable outcomes that drive user adoption and commercial value across SaaS, eCommerce, and Salesforce-integrated environments.
Day-to-day responsibilities
Gather, analyse, and document detailed business and product requirements across SaaS and eCommerce products
Write clear, well-structured user stories and acceptance criteria for engineering teams
Own and prioritise the product backlog in line with business goals and user needs
Collaborate closely with engineering and design to ensure requirements are clearly understood and delivered to a high standard
Conduct competitor, market, and user analysis to inform product decisions
Act as the bridge between technical teams and business stakeholders, including commercial and sales-facing teams
Identify and recommend improvements to product and delivery processes
Track delivery progress and support roadmap planning and reporting
What you'll bring
Proven experience as a Business Analyst or Product Owner within a SaaS environment, ideally with exposure to eCommerce products
Strong understanding of agile methodologies (Scrum and/or Kanban)
Excellent communication and stakeholder management skills
Ability to balance technical detail with commercial, sales, and user considerations
Strong analytical skills and attention to detail
Experience managing backlogs and documenting requirements using modern tools
Exposure to Salesforce (Sales, Service, or Commerce Cloud) and working within integrated systems
A collaborative, proactive approach with a problem-solving mindset
If you're interested, please apply below!
INDMANJ
50239NB
Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy