Job Description
Customer Services Advisor | Leeds | £27,000
Hours: Monday to Friday, 8:30am - 5:00pm (30-minute lunch)
We have an incredible opportunity for a customer focussed individual to join a well established fashion company based in Leeds who supply to small retailers across the UK and internationally.
Looking for a dynamic and enthusiastic Customer Services professional to join an existing team of 4, reporting into the Customer Service Manager. This varied role will involve both team collaboration and independent responsibility. The successful candidate will provide outstanding customer service while managing order queries, tracking production, and maintaining clear communication across departments.
Customer Service Advisor Responsibilities:
* Manage customer interactions via phone and email (shared inbox)
* Occasionally meet clients at the head office
* Advise customers on garment lead times and manage expectations
* Handle order queries, amendments, and complaints in a timely and professional manner
* Support the onboarding process for new customers
* Maintain a customer-first attitude in line with company ethos
1. Update and manage production tracking sheets
2. Liaise with overseas production partners regarding garment timelines and specifica...