Superyacht Service Manager (Fixed Term Contract)
Department: Product
Employment Type: Fixed Term Contract
Location: UK- Southampton
To provide a high quality of Customer Service to the existing Superyachts customers by acting as a single point of contact, reacting promptly and professionally to customer enquiries, providing advice and consultation on OneOcean products and services and processing any subsequent orders. To assist in the smooth running of all allocated accounts/customers through regular contact with Head Office departments including, but not limited to: Accounts, Technical Support, Warehouse and identifying sales opportunities with existing customers and provide warm leads to the Senior Account Manager. Please note this role is based in Southampton.
Key Responsibilities
* To learn and understand our internal processes and systems to ensure the quality of work output
* To liaise with Head Office with regard to product and service delivery, to ensure quality of timing, service and order content
* To assist in the generation of sales leads through both direct and indirect actions
* To maintain all relevant operational systems keeping data up-to-date and accurate at all times
* To attend Sales & General Meetings as requested and to contribute to planning and strategy
* To be available to travel to Head Office, from time to time, to assist in maintaining contact and relationship levels
* To be fully conversant with all Account Management and processes
* To keep in regular contact with all satellite offices to help maintain a professional overall service
* Any other tasks associated with this role
Skills, Knowledge and Expertise
* Proficiency in the Microsoft Office suite of applications
* Excellent written and spoken communication skills
* Ability to work independently, while at the same time work well as part of a team
* Ability to multi-task and prioritise own work load
* Ability to maintain productivity in a busy open-plan office environment
* Previous customer service experience
* Understanding of marine sector (is preferred, but not essential)
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