Job summary
Join our Radiology team as a key first point of contact for patients and visitors attending the X-ray department. In this fast-paced, people-focused role, you'll rotate across several areas -- including main reception, ultrasound, Cauldwell, and the CDC (North Wing) -- ensuring every patient receives a warm welcome and a smooth, well-coordinated experience.
You'll operate core Radiology information systems (CRIS/PIMS) with accuracy and confidence, helping maintain the flow of essential clinical information. Collaboration is central to this role: you'll work closely with medical, technical, and administrative colleagues to support the efficient delivery of imaging services across the department.
If you thrive in a dynamic environment, enjoy working with people, and take pride in keeping services running seamlessly, this role offers a meaningful opportunity to make a real difference in patient care.
Main duties of the job
Welcome patients on arrival at reception, providing clear directions to the appropriate waiting area. Handle patient queries sensitively and discreetly, both in person and by telephone. Use specialist knowledge of imaging modalities to advise patients on preparation, including whether they need to change, and offer assistance as required. Employ flexible communication skills to overcome barriers to understanding, referring to professional staff when necessary. Occasionally manage situations involving distressed, unwell, or aggressive patients and their relatives with professionalism and empathy.
Check referral information and personal details with patients on arrival, entering new data or updating existing records on the Radiology information system (CRIS/PIMS), ensuring accuracy and avoiding duplication. Assess baseline requirements on imaging requests, confirming correct patient and clinical information and appropriateness of the request. Use initiative, guided by departmental protocols, to evaluate non-routine requests and provide basic clinical guidance where necessary.
Monitor patient waiting times proactively, ensuring appointment sessions are fully utilised to prevent breaches of waiting list targets. Identify potential issues early and escalate with possible solutions to the manager to maintain smooth service delivery.
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our valuesWe not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Details
Date posted
12 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year Per Annum
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
418-COR1682-SSJ
Job locations
South Wing and North Wing Bedford Hospital
Bedford
MK42 9DJ
Job description
Job responsibilities
The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities
1. To receive patient arriving at the reception and giving clear directions to relevant patient waiting area.
2. To deal sensitively and discreetly with patients queries both by telephone and when they attend the Department. Use specialised knowledge of various imaging modalities, to advise if patients need to change, offering assistance if required. To use flexible communication skills to overcome barriers to understanding as necessary. Refer to relevant professional staff if needed. To occasionally deal with patients when upset distressed, or unwell. This may entail dealing with aggressivepatients and their relatives.
3. To check the referral information and personal details with the patient when they arrive in the department and enter all new information or update previous information on the Radiology information system (CRIS/PIMS) ensuring there is no duplication of information.
4. To keep patients waiting informed of any delays liaising with imaging staff so that information given is current and accurate.
5. To be able to assess the baseline requirements on an imaging request, such as correct patient and clinical information and the appropriateness of the request. To use initiative, guided by department protocols, in assessing any non-routine requests, being able to give basic clinical guidance where necessary.
Job description
Job responsibilities
The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities
1. To receive patient arriving at the reception and giving clear directions to relevant patient waiting area.
2. To deal sensitively and discreetly with patients queries both by telephone and when they attend the Department. Use specialised knowledge of various imaging modalities, to advise if patients need to change, offering assistance if required. To use flexible communication skills to overcome barriers to understanding as necessary. Refer to relevant professional staff if needed. To occasionally deal with patients when upset distressed, or unwell. This may entail dealing with aggressivepatients and their relatives.
3. To check the referral information and personal details with the patient when they arrive in the department and enter all new information or update previous information on the Radiology information system (CRIS/PIMS) ensuring there is no duplication of information.
4. To keep patients waiting informed of any delays liaising with imaging staff so that information given is current and accurate.
5. To be able to assess the baseline requirements on an imaging request, such as correct patient and clinical information and the appropriateness of the request. To use initiative, guided by department protocols, in assessing any non-routine requests, being able to give basic clinical guidance where necessary.
Person Specification
Qualifications
Essential
* GCSE or equivalent including English & Maths minimum C grade or above
Experience
Essential
* Experience of working within Administrative role.
* Experience of working as a part of a team and on own initiative.
* Experience of dealing with highly sensitive and complex information.
* Previous healthcare admin experience
Desirable
* Radiology Experience
* NHS experience.
Knowledge
Essential
* Knowledge and use of Microsoft software including Office, Word, Excel and PowerPoint.
* Understanding of data protection, confidentiality and record keeping requirements with the NHS.
* Excellent verbal and written communication skills - ability to deal with people at all levels using tact, diplomacy and understanding.
* Excellent organisational skills with the ability to work to tight deadlines and with interruptions. Excellent decision making skills.
* Able to use own judgement and initiative to provide information and support.
* Able to analyse problems and initiate appropriate solutions effectively.
Other
Essential
* Enthusiastic and Self-Aware
* Creative and flexible
Personal Skills
Essential
* Calm & efficient under pressure.
* Excellent communication skills - written and verbal.
* Good organisational skills
Person Specification
Qualifications
Essential
* GCSE or equivalent including English & Maths minimum C grade or above
Experience
Essential
* Experience of working within Administrative role.
* Experience of working as a part of a team and on own initiative.
* Experience of dealing with highly sensitive and complex information.
* Previous healthcare admin experience
Desirable
* Radiology Experience
* NHS experience.
Knowledge
Essential
* Knowledge and use of Microsoft software including Office, Word, Excel and PowerPoint.
* Understanding of data protection, confidentiality and record keeping requirements with the NHS.
* Excellent verbal and written communication skills - ability to deal with people at all levels using tact, diplomacy and understanding.
* Excellent organisational skills with the ability to work to tight deadlines and with interruptions. Excellent decision making skills.
* Able to use own judgement and initiative to provide information and support.
* Able to analyse problems and initiate appropriate solutions effectively.
Other
Essential
* Enthusiastic and Self-Aware
* Creative and flexible
Personal Skills
Essential
* Calm & efficient under pressure.
* Excellent communication skills - written and verbal.
* Good organisational skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Bedfordshire Hospitals NHS Foundation Trust
Address
South Wing and North Wing Bedford Hospital
Bedford
MK42 9DJ
Employer's website
(Opens in a new tab)
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Employer details
Employer name
Bedfordshire Hospitals NHS Foundation Trust
Address
South Wing and North Wing Bedford Hospital
Bedford
MK42 9DJ
Employer's website
(Opens in a new tab)
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