We're working with a forward-thinking organisation that's investing heavily in digital transformation. They're looking for an experienced End User Compute Service Manager to help shape how modern, secure, and user-focused IT services are delivered across a large and complex environment. You'll play a key role in creating exceptional end-user experiences, managing modern workplace technologies, and driving continuous improvement through automation, analytics, and strong service governance. This is a great opportunity for someone who enjoys blending technical expertise with strategic thinking to deliver impact at scale. What You'll Be Doing • Leading the delivery and ongoing improvement of all end-user computing services • Acting as the senior escalation point for complex user and service issues • Managing relationships with third-party providers and ensuring SLA performance • Overseeing device lifecycle management and sustainable technology practices • Embedding ITIL 4 principles and Agile, product-based service delivery • Using data, automation, and AI-driven tools to enhance user experience and first-time fix rates • Monitoring service performance through analytics and reporting to senior stakeholders • Managing modern workplace technologies such as Microsoft 365, SharePoint, Power Platform, Defender, and ESRI ArcGIS What The Client Is Looking For • Experience managing IT end-user or workplace services within a large or complex organisation • Strong knowledge of ITIL (ITIL 4 preferred) and service management best practice • Track record of improving services using automation, analytics, or modern tooling • Confident communicator able to influence at all levels and manage third-party vendors • Strong analytical and problem-solving mindset • Degree or equivalent experience in IT or a related field Why Apply? This is an opportunity to join a modern, values-led organisation where technology is seen as a true enabler for positive change.