SCOPE
The overall scope of the incumbent includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.
OVERALL OBJECTIVES
* Recommend, take order, and serve food and beverages to customers
* Answer guest questions and handle guest requests in a polite and efficient manner.
* Connecting with customers to build a loyal customer base
* Inventory monitoring and waste management and reduction
* Cashiering duties, outlet opening and closing procedures
* Do routine cleaning and maintain cleanliness of workstation.
* Follow food and beverage safety and hygiene policies and procedures.
* Lead the service and act as a role model to the team.
* Ensure a flawless service to the highest standards and as required by the department and the hotel.
* Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
* Ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Restaurant Manager.
* Attend the daily Food & Beverage Meeting in the absence of Restaurant Manager and Assistant Restaurant Manager.
* Other ad-hoc duties
REQUIREMENTS
* Warm, pleasant, friendly and confident, with good interpersonal skills.
* Possess good command of English
* Ideally you will have at least 1 year in a similar role within a restaurant/cafe environment.
* Familiar with HACCP requirements
* Knowledge of Health and Safety rules and procedures
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