Account Manager – Health and Safety
SMS Environmental Ltd – Cardiff
Salary: £32,000 – £40,000 OTE Base + £4,500 (uncapped)
Benefits
* 22 days holiday (plus bank holidays) with an extra day for your birthday after two years.
* Private Medical Care or a Cash Plan after two years of service.
* Enhanced Sick, Maternity and Paternity Leave.
* 24/7 Employee Assistance Programme and staff discount scheme (worth up to £240/month).
* Recognition through quarterly Core Values Champions rewards.
* Ongoing training, development and structured progression opportunities.
* Supportive, positive culture in our Cardiff office with hybrid working (up to two days from home) after six months.
What You’ll Be Doing
* Build trusted, long-term relationships with clients and ensure full compliance with regulations.
* Conduct regular gap analyses and renewals, ensuring contracts remain profitable and effective.
* Work closely with technical teams to plan, deliver and report on projects.
* Provide clients with practical guidance and Legionella awareness training.
* Identify opportunities for ethical up‑selling and cross‑selling in line with compliance standards.
* Attend client meetings, present reports and contribute to tenders and new bids.
* Be the visible face of SMS Environmental, ensuring every client experience reflects our values of care, professionalism and integrity.
What You’ll Bring
* Experience in account management or a client‑facing service role.
* Solid understanding of ACoP L8 and HSG 274 Parts 1, 2 and 3.
* Excellent organisational, interpersonal and problem‑solving abilities.
* Confidence using Microsoft Office and related systems.
* The ability to work independently and collaboratively within a supportive team.
* Health & Safety qualifications (NEBOSH or equivalent) desirable but not essential.
* Initiative, integrity and a client‑first mindset that fits right into our culture of teamwork and continuous improvement.
How To Apply
If you’re looking for a role where your work has purpose, your input is valued, and you can grow sustainably, we’d love to hear from you. Apply now with your CV and a short note on what motivates you about joining SMS Environmental.
Interviews will be held face to face in our Cardiff office.
Job Purpose: You will be handling a number of large, longstanding, key client portfolios with an annual turnover value of circa £1,000,000+. You will ensure contracts are compliant and profitable through regular gap analysis, remedial works requested by clients, to include ethical up‑selling/cross‑selling inline with guidance/legislation/compliance. The role of an Account Manager is key to ensuring high customer service and compliance for clients, with an expectation to travel to see clients and carry out site visits.
Key Skills & Experience
* Exceptional organisational skills.
* Excellent communication & interpersonal skills.
* Strong self‑management abilities.
* Highly effective team working skills.
* Advanced problem‑solving skills.
* Meticulous attention to detail.
* In‑depth technical knowledge.
* Ability to work independently and as a team.
* Customer relations experience preferred within a similar role.
* Understanding of the sales cycle.
* Technical knowledge of the Water Hygiene Industry in line with the L8 ACOP.
* Experience conducting Legionella Risk Assessments is desirable.
Key Qualifications
* Health & Safety knowledge/qualifications e.g. NEBOSH or equivalent – desirable.
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