Job Description
Import Forwarding Clerk (Deep Sea & Customs)
Location: Felixstowe
Salary: c£30,000 p/a
About the Company
Our client is a long-established and highly respected freight forwarder in Felixstowe, known for strong customer relationships and a supportive team environment.
The Role
We are seeking an experienced Import Forwarding Clerk with solid deep‑sea import and customs clearance experience. The ideal candidate will be positive, confident, and comfortable dealing with new clients, including supporting light sales activity.
Key Responsibilities
Handle full deep‑sea import operations, from booking to delivery.
Prepare documentation: bills of lading, invoices, packing lists, arrivals.
Complete accurate customs entries via CDS and ensure compliance.
Communicate proactively with customers and resolve shipment issues.
Engage confidently with new clients and support quoting and basic sales tasks.
Skills & Experience
2–3 years’ deep‑sea import forwarding experience.
Strong customs knowledge (CDS, classifications, duty calculations).
Confident communicator with a friendly, positive approach.
Organised, detail‑focused, and able to build strong client relationships.
IT‑proficient across freight systems and MS Office.
Personal Attributes
Professional, upbeat, and customer‑focused.
Comfortable speaking with new clients.
Team‑oriented with a proactive attitude.
Benefits
* Competitive salary.
* Opportunity to join a stable, well‑established Felixstowe company.
* Supportive team and development opportunities