Job Description
Department: Service Desk (Polar Team)
Job Title: Contract Administrator
Location: CBES Service Desk (Glasgow)
Responsible To: Service Desk Team Leader
Job Function
To liaise with operations colleagues, external contractors, suppliers, and the customer to ensure the effective allocation of jobs to ensure completion within agreed timescales. Ensure the accurate recording of information on bespoke CAFM systems, the management of associated documentation, quotes, and invoices in line with Company procedures and key performance indicators. Ensure compliance with associated statutory regulations.
Principle Accountabilities
* Chase parts with suppliers & provide parts information to planners to schedule field engineers for priority jobs and contractual priorities via the appropriate field engineers.
* Submit completed work orders for payment, ensuring all information & supporting documents are accurate.
* Investigate & process any payment rejections.
* Provide weekly/monthly reports on figures, rejections, and outstanding parts/OWOs.
* Monitor response times of field engineers and contractors to ensure job completion within agreed timescales.
* Manage timesheets effectively.
* Accurately handle invoices and purchase orders.
* Organise and prioritise work to maximise efficiency and meet deadlines.
* Represent the company professionally, developing strong working relationships with colleagues and clients.
* Log all information accurately on the bespoke CAFM systems, completing all relevant fields throughout each call/email following relevant processes.
* Communicate fluently and confidently with colleagues, customers, and management.
* Ensure effective written and verbal communication of all critical operational issues where required.
* Work as part of a team to deliver excellent service to the customer.
* Comply with any other reasonable management instructions or ad-hoc duties.
* Handle all aspects of scheduling off-field engineers’ daily appointments, etc.
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