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Internal account manager

Telford
Permanent
I Need Staff Today
Account manager
Posted: 8 July
Offer description

I Need Staff Today Limitedis recruiting for a prominent engineering and manufacturing organisation that specialises in bespoke metal components, fabrication, finishing, and assembly services. Operating from a modern, purpose-built facility, they serve diverse industriesincluding automotive, industrial engineering, and constructiondelivering tailored, high-quality solutions from design through to delivery.

Role Overview:

As an Internal Account Manager, you will be the critical liaison between the customer-facing and internal operations teams. Youll oversee day-to-day account management, coordinate orders, support external account leads, and ensure service excellencecontributing directly to smooth logistics and customer satisfaction.

Key Responsibilities:

1. Develop and maintain strong customer relationships, understanding their needs and preferences

2. Manage orders end-to-endfrom quotation and order entry to fulfillment and delivery

3. Address returns, delivery issues, and resolve complaints with professionalism

4. Keep CRM/ERP systems up to date and maintain communication via shared inboxes

5. Collaborate with external Account Managers on new account setups and business targets

6. Participate ...

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