Job title: Customer Service Administrator
Location: Ellesmere Port
* Hours: Monday to Friday, 8:30 am – 5:00 pm, 4:00 pm finish on Friday
Contract: Ongoing temporary work.
We are seeking a reliable and organised Customer Service Administrator to join a busy manufacturing team.
This role involves supporting our customer-facing operations through accurate data entry, efficient order processing and excellent customer service across phone and digital channels.
Responsibilities
* Accurately perform data entry and maintain customer records
* Process orders from receipt through to completion, ensuring timeliness and accuracy
* Handle inbound and outbound phone calls with customers and clients, providing clear, professional support
* Respond to customer enquiries by phone and email, resolving issues or escalating where necessary
* Carry out general administrative tasks including filing, document preparation and use of MS Office (Word, Excel, Outlook)
* Maintain high standards of attention to detail across all tasks and transactions
* Work closely with other teams to ensure smooth customer journeys and accurate order fulfilment
Essential Skills and Experience
* Proven administration experience, preferably in a customer service or order-processing environment
* Strong data entry skills with a high level of accuracy
* Experience processing orders and managing order-related administration
* Confident using MS Office applications (Word, Excel, Outlook)
* Comfortable conversing over the phone with customers and clients; excellent verbal communication skills
* Strong attention to detail and ability to prioritise tasks effectively
* Positive attitude, team-orientated and customer-focused
If you are interested in this Customer Service Administrator role, please contact Mia at 0151 439 3051 or email Mia.TongHRGO.co.uk
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