Job
Title
Social media & Community Executive
Department
Sales and Marketing
Location
Urban Playground Head Office, Nottingham
Role Description
To own the day-to-day execution of our social media
channels, ensuring content is scheduled, published, monitored and optimised
across multiple brands and venues during a critical growth period, including
the launch of our Chicago venue, while looking after London and Manchester
Essential Duties and Responsibilities
Social Media Management
* Own the social media content calendar across
multiple brands.
* Schedule and publish content across Instagram,
TikTok, Facebook, LinkedIn and YouTube.
* Ensure content is published accurately and on time.
* Coordinate content requirements across multiple
stakeholders.
Community Management
* Monitor comments, messages and engagement across all
channels.
* Respond to customer enquiries in line with brand
guidelines.
* Escalate customer service issues where appropriate.
* Drive engagement and conversation within online
communities.
Content Coordination
* Work with internal teams, agencies, creators and
designers to ensure content is received and published on schedule.
* Support launch campaigns, activations and events.
* Manage content libraries and asset organisation.
Performance & Reporting
* Monitor performance of content and campaigns.
* Identify top-performing content and trends.
* Provide weekly reporting and recommendations.
Candidate Requirements
Key Skills and Competencies
* Strong interpersonal skills and ability to
influence senior stakeholders.
* High attention to detail with the ability to see
the bigger picture.
* Ability to manage multiple priorities and meet
tight deadlines.
* Comfortable working in a fast-paced environment.
* Excellent written communication skills.
Qualifications and Experience
* Marketing Qualification or Degree.
* Social media native with strong understanding of
Instagram, TikTok and YouTube.
* Hospitality, leisure, entertainment or consumer
brand experience preferred.