Purpose of the Role
As a key member of the Middlewood Locks Estate team you will be responsible as a team member assigned to our client’s site; the protection of our client’s premises, maintaining high presentation standards of the site assets, personnel and visitors are the key priority.
Key Responsibilities
* Carry out security operations in accordance with Middlewood Locks Estate team Policies and Instructions, providing excellent customer service to ensure a safe and secure living environment.
* Conduct high visibility patrolling to deter illegal activity, anti-social behaviour and vandalism.
* Assist with emergency response and business continuity plans for fire alarm activations, power failure, bomb threats and other such incidents, including escalation to out of hour’s providers.
* Provide first response assistance, communication and support with first aid incidents.
* Respond to alarms and investigate disturbances, providing a written report on all incidents.
* Monitor building entrances to maintain security and prevent unauthorised persons tailgating.
* Prevent unauthorised parking and also advertising agencies leaflet dropping in all buildings.
* Write a daily report of activities and incidents e.g. equipment or property damage, theft, presence of unauthorised persons and alarms, passing reports to Security Supervisor at the end of duties.
* Mixing with residents, visitors and employees to act as a visible deterrent against crime and inappropriate behaviour, calling emergency services as appropriate if assistance is required.
* Providing support to Middlewood Locks residents and visitors guiding or escorting as needed.
* Warning individuals of estate regulation violations, managing resultant situations appropriately.
* Participate in training sessions to ensure and understanding of incidents that may occur on site.
* Working in collaboration with the Police and Safer Neighbourhood Teams.
* To assist in the management and issuance of all permits to work and access around site.
* Embrace the Middlewood Locks vision and values and their delivery into all building services, fully integrating such vision and values and incorporating aspirations of clients and stakeholders.
* Undertake any other duty as requested by the Line Manager or acting Line Manager as might be reasonably expected or required, including assistance with ad-hoc projects.
Skills, Knowledge and Experience
Essential
* Has a proactive and can-do attitude.
* Possess SIA, CCTV license.
* Excellent report writing skills and attention to detail.
* Excellent communication skills.
Desirable
* NVQ Level 2 in Security Services, Customer Services or similar.
* Possesses a CCTV Operator SIA License.
Behavioral Competencies
MWL Competencies
* Service Excellence
* Team Working
* Effective Communication
* Developing Self & Others
* Personal Integrity
* Business Alignment
* Financial Responsibility
* Impact & Influencing
* Results Orientated
Working Hours -42 hours average
Salary -£12.47/ph
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Please see our Benefits Booklet for more information.
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