Customer Engagement Coordinator
Wolverhampton
£28,000 - £30,000
Our client is seeking a highly organised and proactive coordinator to support their Customer Engagement Managers. The ideal candidates will play a crucial role in enhancing customer satisfaction and engagement by providing administrative and operational support. This position requires excellent communication skills, attention to detail, and the ability to multitask.
Customer Engagement Coordinator Key Responsibilities:
* Assist the Customer Engagement Managers in daily operations and administrative tasks
* Coordinate and schedule customer services consultants and developers and monitor small projects to completion
* Coordinate customer training sessions and workshops
* Prepare and manage reports and presentations
* Maintain and update customer records and databases
* Support the customer engagement team strategies
* Document and update processes and procedures
* Collaborate with various departments to ensure seamless customer service
* Perform other duties as assigned by the Customer Engagement Managers
Customer Engagement Coordinator Key Skills and Experience:
* Previous experience with either resource planning/project planning/scheduling / IT Software as a Service or customer service/sales support.
* Strong IT skills including Teams. Excel and MS Project
* Proactive and flexible in your approach
* Highly organised including efficient time management and prioritisation with the ability to work under pressure.
* Exceptional customer service, communication and interpersonal skills, both written and verbal.
37.5 Hours per week, Hybrid after 6 months probation (initially 4 days per week office based reducing to 3) 25 to 27 days annual leave plus BH, plus other benefits.
If this role is of interest, please contact James Aust for more information.
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